Customer Service Representative - Onsite

Rodenhiser Home Services Inc; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

Paid Vacation

Holidays

Parental Leave

401(k) match

Tuition reimbursement

Career development

Product discounts

Job summary

Rodenhiser Home Services Inc. is seeking an onsite Customer Service Representative who can deliver a warm welcome, a calm and professional phone presence, and five-star service to every client interaction.

Ideal candidates are highly motivated, detail-oriented, and able to multi-task while maintaining accurate client records. The role requires strong verbal and written communication and IT proficiency to operate our phone systems and CRM.

Qualifications

• Two years’ proven track record in customer service (preferred).
• High school education or equivalent.
• Excellent verbal and written communication skills.
• Detail oriented, organized, and able to handle multiple priorities.

Responsibilities

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

Skills

Customer service

Communication skills

Phone systems

IT literacy

Detail oriented

Multitasking

Education

High school diploma or equivalent

Job description

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.

The Big Task

We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

Who You Are

• Highly motivated – friendly, composed, and confident on the phone.
• Detail-oriented, organized, and able to handle multiple priorities.
• A problem solver with analytical skills.
• A great communicator with strong verbal and written communication skills.
• IT competent: proficient with computer and phone systems.
• High school education or equivalent.
• Two years’ proven track record in customer service, preferred.

What We Offer

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.