Customer Service Representative (Onsite)

Clear Destination Inc.; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Bonus

Vacation

Holidays

Tuition Reimbursement

Retirement Contribution

Job summary

Clear Destination Inc. in Tampa, FL is seeking a Customer Service Representative (Onsite) to manage orders, respond to inquiries, and coordinate with design, sales and production teams.

This role requires strong communication, attention to detail, the ability to handle multiple requests in a fast-paced environment, and dependable teamwork.

Competitive benefits include medical, dental, vision, 401(k), retirement contributions, vacation, holidays and tuition reimbursement.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate information regarding customer accounts/orders to Sales and other departments.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between customer and design, sales and production teams to meet customer requirements including scheduling production and securing delivery dates.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Written and verbal communication

Organizational skills

Education

High school diploma

Associates degree or college business coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Automated order entry system

Job description

We are seeking applicants for Customer Service Representative (Onsite) in our Tampa, FL fabricating facility located at 1450 Massaro Boulevard, Tampa, FL 33619. This is a fully onsite position.

PCA offers Competitive Benefits: Medical, Dental, Vision Insurance, 401K, Retirement Contribution, Bonus, Vacation, Holidays, Tuition Reimbursement.

SUMMARY

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling.Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.

Previous experience using automated order entry system.

Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.