Customer Service Representative

CFMOTO USA; Plymouth (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A prominent powersports company located in Plymouth, Minnesota, is seeking a Customer Service Representative. This role emphasizes providing exceptional customer service and support regarding product inquiries and issues. The ideal candidate will have a high school diploma and 2-4 years of relevant experience. Proficiency in Microsoft Suite and strong negotiation skills are essential. This position requires the ability to work in a fast-paced environment and to communicate effectively with customers. Regular hours are Monday to Friday, 8 am to 5 pm.

Qualifications

• High School diploma or equivalent.
• 2 – 4 years previous experience in similar role.
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint).
• High level negotiation and dispute resolution skills.
• Ability to work in a fast-paced and changing environment.

Responsibilities

• Maintain a high level of customer service and professionalism.
• Act as a liaison between customers and operations.
• Identify process improvements for customer satisfaction.
• Proactively communicate with customers about order status.
• Follow up on service support issues such as parts and manuals.

Skills

Customer service professionalism

Negotiation skills

Dispute resolution

Ability to work in a fast-paced environment

Education

High School diploma or equivalent

2 – 4 years previous experience in similar role

Tools

Microsoft Suite

Job description

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
• Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Regularly participates in cross-functional teams to solve recurring customer issues.
• Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
• Special projects as assigned

Qualifications

Education & Experience Required

• High School diploma or equivalent
• 2 – 4 years previous experience in similar role
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Ability to work in a fast paced and changing environment

Education & Experience Preferred

• Powersports industry knowledge/experience strongly preferred

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite
• Working conditions are normal for an office environment