Customer Service Representative - On Site

Earthwise Environmental Solutions LLC; Elizabeth (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Job summary

Earthwise Environmental Solutions LLC Elizabeth, Pennsylvania, United States is seeking a Customer Service Representative to work on-site in Elizabeth, PA. You will handle inbound calls, take payments, answer questions about services, and coordinate with drivers and dispatchers to resolve issues.

Join a fast-paced office where you will update customer accounts, provide information on waste services, and support daily operations with light administrative tasks.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center preferred.
• Transferable experience in the medical field encouraged.
• Comfortable using computer systems, phone systems, and office equipment.
• Ability to remain calm and helpful in a fast-paced environment.
• Waste/transportation industry knowledge is a plus.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Provide information about waste services.
• Process customer payments by phone, in person, or online.
• Resolve service-related issues and billing inquiries.
• Update customer accounts with notes and requests using company software.
• Coordinate with drivers, dispatchers, and operations to provide solutions.
• Assist with outbound calls or emails for confirmations or reminders.
• Follow company procedures and perform light administrative duties.

Skills

Waste industry knowledge

Customer service experience

Education

High school diploma or equivalent

Job description

Customer Service Representative - On Site

Earthwise Environmental Solutions LLC Elizabeth, Pennsylvania, United States

About this position

Customer Service Representative - On Site
Job Title: Customer Service Representative - On Site
Department: Customer Service
Location: Earthwise Environmental Solutions, Elizabeth, PA
FLSA Status: Non-Exempt
Position Summary:
As a Customer Service Representative (CSR), you are the first point of contact for our customers. You will handle incoming calls, take payments, answer questions about services, and assist with resolving service issues. This position plays a key role in providing a positive customer experience and supporting the daily operations of our waste management services.
Key Responsibilities:

• Answer incoming phone calls in a courteous, professional manner.
• Provide information about residential, commercial, and roll-off waste services.
• Process customer payments by phone, in person, or via online system.
• Resolve service-related issues, including missed pickups, container requests, and billing inquiries.
• Update customer accounts with notes, changes, or requests using company software.
• Communicate with drivers, dispatchers, and operations to coordinate customer solutions.
• Assist with outbound calls or emails as needed for service confirmations or reminders.
• Follow company procedures and policies to ensure consistent, accurate service.
• Perform light administrative duties such as filing, data entry, and sorting mail

Qualifications:

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Customer service experience in the medical field is highly transferable and encouraged.
• Comfortable using computer systems, phone systems, and office equipment.
• Ability to remain calm and helpful in a fast-paced environment.
• Knowledge of the waste or transportation industry is a plus.

Working Conditions:

• Office environment with frequent phone and computer use.
• Full-time, Monday through Friday, occasional Saturdays or extended hours as needed.

Salary Information

$16 - $18Hourly Wage