Customer Service Representative (On Call/As Needed)

Trinity Health; Des Moines (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

Trinity Health’s MercyOne Des Moines facility is seeking a part-time Customer Service Representative for our Outreach Lab. You will handle multiple phone lines, transfer calls, and provide accurate messages, test information and results using Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office.

The role includes documenting calls, faxes, printing lab reports, assisting in courier duties, and collaborating with other departments.

Qualifications

• One-year experience in a client services/clerical position required.
• Driver’s License required.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• High school diploma or GED preferred.

Responsibilities

• Answers phone requests for test results to physicians and other healthcare personnel.
• Calls results to ordering provider.
• Ensures accurate electronic documentation of calls, faxed reports, etc.
• Prints and faxes lab reports as directed by order.
• Files lab reports for courier delivery and prepare lab reports for mail, as needed.
• Pages courier for stat and routine pick-ups.
• Assists in courier duties.
• Reviews report(s) for missing information to correct.
• Retrieves and reviews original physician order for demographic information.
• Works with other departments to problem solve to provide timely results.

Skills

Customer service

Phone support

Documentation

Education

High school diploma or GED

Tools

Cerner

Atlas

Star

Gajema

Docuware

Microsoft Office

Job description

Employment Type:

Part time

Shift:

Rotating Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Join the MercyOne Family! We are looking to hire a Customer Service Representative for our Outreach Lab.

As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

• Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider.
• Ensures accurate electronic documentation of calls, faxed reports, etc.
• Prints and faxes lab reports as directed by order.
• Files lab reports for courier delivery and prepare lab reports for mail, as needed.
• Pages courier for stat and routine pick-ups.
• Assists in courier duties.
• Reviews report(s) for missing information to correct.
• Retrieves and reviews original physician order for demographic information.
• Works with other departments to problem solve to provide timely results.
• Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

Schedule: PRN

General Requirements:

• Driver’s Licenserequired
• One-year experience in a client services/clerical position required.
• Previous laboratory experience preferred.
• Computer experience preferred.
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire

Education:

• High school diploma or G.E.D. preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.