PRN Part-Time Customer Service Rep – Lab & Call Center

Trinity Health; Des Moines (IA); On-site; USD 21,000 - 26,000; Part time

Job summary

MercyOne Des Moines is seeking a Customer Service Representative to join our Outreach Lab. You will provide coverage for the Des Moines call center, answer multiple phone lines, transfer calls, take accurate messages, and relay test information and results.

You will use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office to complete daily work. Key duties include answering requests for test results, ensuring accurate electronic documentation, printing and faxing lab reports, filing

Qualifications

• One-year experience in a client services/clerical position required.
• Previous laboratory experience preferred.
• Computer experience preferred.
• Proof of completion of Mandatory Reporter abuse training within three (3) months of hire

Responsibilities

• Answers phone requests for test results to physicians and other healthcare personnel.
• Ensures accurate electronic documentation of calls, faxed reports, etc.
• Prints and faxes lab reports as directed by order.
• Files lab reports for courier delivery and prepare lab reports for mail, as needed.
• Pages courier for stat and routine pick-ups.
• Assists in courier duties.
• Reviews report(s) for missing information to correct.
• Retrieves and reviews original physician order for demographic information.
• Works with other departments to problem solve to provide timely results.
• Understands Lean/Six Sigma principles and employs them to meet the quality management goals.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Tools

Cerner

Atlas

Star

Gajema

Docuware

Microsoft Office

Job description

MercyOne Des Moines is seeking a Customer Service Representative to join our Outreach Lab. You will provide coverage for the Des Moines call center, answer multiple phone lines, transfer calls, take accurate messages, and relay test information and results.

You will use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office to complete daily work. Key duties include answering requests for test results, ensuring accurate electronic documentation, printing and faxing lab reports, filing