Customer Service Representative - Office Assistant

Lanz Heating & Cooling; Champaign (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid vacations

Holidays

Career advancement opportunities

Well-trained team

Job summary

Lanz Heating & Cooling in Champaign, IL is seeking a full-time Customer Service Representative - Office Assistant to keep administrative operations running smoothly. You will spend much of your day on the phone and computer, ensuring scheduling efficiency while delivering friendly customer service.

The role offers a competitive wage with generous benefits, including health insurance, retirement benefits, paid vacations and holidays, career advancement opportunities, and the chance to work with a

Qualifications

• High school diploma or equivalent required.
• Typing speed of at least 30 WPM preferred.
• Familiarity with the Champaign area/service region.
• Ability to read maps.

Responsibilities

• Answer inbound calls and dispatch service calls to technicians.
• Notify clients of arrival times and delays.
• Reschedule appointments when needed.
• Complete weekly revenue reports and promote service plans.
• Handle various office duties to keep operations running smoothly.

Skills

Typing 30 WPM

Geographic area knowledge

Map reading

Strong communication skills

Education

High school diploma or equivalent

Job description

Lanz Heating & Cooling in Champaign, IL is looking to hire a full-time Customer Service Representative - Office Assistant to help around the office and ensure our administrative operations are running smoothly. Are you efficient? Do you want to work with a great team of hardworking and fun people? Would you like to join a company with a culture that values, respects, and appreciates you? If so, please read on!

This administrative position earns a competitive wage, depending on experience. We also provide generous benefits, including health insurance, retirement benefits, paid vacations, holidays, career advancement opportunities, and the chance to work with a well‑trained and supported team.

ABOUT LANZ HEATING & COOLING

Family‑owned since 2002, we are now a leading heating and air conditioning contractor with a fleet of about 85 trucks that provides HVAC, plumbing, underground solution, pipelining, duct cleaning, & dryer vent cleaning services for both residential and commercial customers. While we have grown quickly, we take great pride in maintaining our mission statement. Our core values are honesty, integrity, innovation, teamwork, excellence, and development. We strive for efficiency, comfort, and peace of mind for our customers, which is why we design it right, install it right, and maintain it right. We put in the effort to take care of each job correctly the first time because that's how we ensure our customers' needs are met.

Moreover, we maintain a culture that's attractive to current and future employees. Teamwork is the source of our strength. Change is essential; we will always embrace it. We encourage our teammates to be innovative and responsible; we empower them to grow, contribute, and accomplish. “You don't need a title to be a leader.” We offer our well‑trained and supportive team competitive pay, great benefits, and career paths.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - OFFICE ASSISTANT

As a Customer Service Representative - Office Assistant, you arrive each day ready to work hard and ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent on the phone or on your computer. Your friendly and capable demeanor shines as you receive incoming client phone calls and help dispatch service calls to field technicians.

You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you use your excellent customer service skills to verify that services have been performed appropriately and clients are satisfied. You are also happy to complete tasks such as the weekly budget revenue reports, promoting Lanz Comfort Family Plans, and a variety of office duties. You feel good about ensuring that our clients are taken care of, all parties are well‑informed, and everything runs smoothly.

QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE - OFFICE ASSISTANT

• High school diploma or equivalent
• Ability to type at least 30 WPM
• Knowledge of geographic area served
• Map reading ability

Do you have strong communication skills and the ability to build rapport? Are you able to multitask and effectively coordinate pending service calls? Do you have a cheerful and positive attitude? Can you present yourself professionally? Are you a customer service rockstar? If yes, you might just be perfect for this administrative position!

ARE YOU READY TO JOIN OUR TEAM?

Location: 61822