Customer Service Representative - NOT REMOTE - In-house Lansdale, Pa

Meals America Inc; Lansdale (Montgomery County); Remote; USD 25,000 - 29,000; Full time

Job summary

Meals America Inc. in Lansdale, PA is hiring a Customer Service Representative for an in-house, Monday–Friday role with hours 8:30–5 or 9–5:30. You will respond to inquiries, process orders, handle returns, and document interactions in our CRM system.

The ideal candidate has strong communication and active listening skills, can multitask in a fast-paced environment, and works well both independently and in a team. A High School Diploma is required, and bilingual English/Spanish is a plus.

Qualifications

• Previous experience in a customer service role is preferred.
• Clear, concise, and effective communication skills.
• Exceptional active listening skills.
• Ability to remain calm and composed when dealing with participants.
• Proficiency with CRM software and Microsoft Office Suite.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Assist customers with processing orders, and handling returns or exchanges.
• Document customer interactions and feedback accurately in our CRM system.
• Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with other departments to address complex issues and improve service delivery.
• Identify opportunities to enhance the customer experience and suggest process improvements.

Skills

Customer service

Communication

Active listening

Multitasking

Teamwork

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Future Opening: Customer Service Representative - NOT REMOTE - In-house Lansdale, Pa

Job Summary:

We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. This is an in-house role, Monday - Friday 8:30-5pm or 9-5:30pm.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Assist customers with processing orders, and handling returns or exchanges.
• Document customer interactions and feedback accurately in our CRM system.
• Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with other departments to address complex issues and improve service delivery.
• Identify opportunities to enhance the customer experience and suggest process improvements.

Requirements

• Previous experience in a customer service role is preferred.
• Clear, concise, and effective communication skills, both written and verbal.
• Exceptional active listening skills.
• Empathetic mindset to build trust and rapport with our participants.
• Strong problem-solving abilities and attention to detail.
• Must be able to remain calm and composed when dealing with our participants.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Positive attitude and ability to work both independently and as part of a team.
• A polished demeanor and a high level of personal responsibility.
• High School Diploma
• Bilingual, English/Spanish not required, but highly favorable.
• Must be able to pass clean criminal background check.
• Must be able to pass drug screening with a negative result.

Compensation: $18.00 - $21.00 per hour

Premium Meals for Seniors on Medicare & Medicaid

Meals America operates locally within Montgomery County, PA, and proudly serves all 67 Pennsylvania counties, including Philadelphia, PA. We are dedicated to the provision of nutritious and complimentary meals for eligible seniors on a weekly basis. Our meal assistance program extends its support to seniors reliant on Medicare or Medicaid, encompassing a wide range of healthcare needs. This includes those requiring long-term care to enable aging in the comfort of their own homes, individuals managing chronic conditions, recovering from injuries, coping with short-term disabilities, or navigating the post-discharge phase.

Our Medicare and Medicaid meal delivery initiative is a valuable resource for anyone seeking meal assistance, whether it's seniors unable to undertake meal preparation themselves or caregivers seeking a lifeline during times of heightened need. Prioritizing the well-being of our clients, we diligently accommodate individual preferences and dietary requirements. Our home meal delivery offerings encompass an array of options, including low-sodium, gluten-free, Kosher, and vegetarian meals. Meals America's weekly meal delivery service is designed for convenience, with meals that demand minimal preparation and heating.