Bi-Lingual Customer Service Representative - Full-Time

Meals America Inc; Lansdale (Montgomery County); On-site; USD 28,000 - 29,000; Full time

Job summary

Meals America Inc. is seeking a dedicated Customer Service Representative to join our Lansdale, PA team. The role requires bilingual English/Spanish communication, a positive attitude, and the ability to resolve customer inquiries effectively.

This is an on-site position with standard weekday hours. Ideal candidates will have at least 2 years of customer service experience, strong listening and problem-solving skills, and proficiency with CRM software and MS Office.

Qualifications

• 2 years of customer service experience required (no retail).
• Excellent communication, written and verbal.
• Bilingual English/Spanish required.
• Able to handle high call volume professionally.
• Ability to work both independently and with a team.
• Strong problem-solving and attention to detail.
• Positive attitude and professional demeanor.
• On-site position in Lansdale, PA area.
• Proficient with CRM software and MS Office.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Provide accurate information about products, services, and policies.
• Assist with orders, returns, and exchanges.
• Document interactions accurately in the CRM system.
• Resolve complaints and ensure positive outcomes.
• Follow up to confirm resolution and gather feedback.
• Collaborate with other departments to address issues.
• Identify opportunities to improve the customer experience.
• Manage high call volumes in a professional manner.
• Maintain a professional speaking voice and demeanor.

Skills

Communication skills

Active listening

Empathy

Problem solving

Teamwork

Calm under pressure

Multi-tasking

CRM proficiency

MS Office proficiency

Education

High School Diploma

Tools

CRM software

Microsoft Office Suite

Job description

NO PHONE CALLS - NO PUBLIC TRANSPORTATION

Job Summary

We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, Bilingual (Spanish), a positive attitude, works well as part of a team and has the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. This position is fully onsite with no remote/hybrid work schedules. Monday - Friday 8:30 am to 5pm or 9-5:30pm

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Assist customers with processing orders, and handling returns or exchanges.
• Document customer interactions and feedback accurately in our CRM system.
• Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with other departments to address complex issues and improve service delivery.
• Identify opportunities to enhance the customer experience and suggest process improvements.
• Handles high call volume in a professional manner.
• Must possess a professional speaking voice and mindset.

Qualifications

• 2 years previous experience in a customer service role minimally - NO RETAIL
• Clear, concise, and effective communication skills, both written and verbal.
• Exceptional active listening skills.
• Empathetic mindset to build trust and rapport with our participants.
• Strong problem-solving abilities and attention to detail.
• Must be able to remain calm and composed when dealing with our participants.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Positive attitude and ability to work both independently and as part of a team.
• A polished demeanor and a high level of personal responsibility.
• High School Diploma
• Bilingual, English/Spanish REQUIRED.

Compensation: $20.00 - $21.00 per hour

Premium Meals for Seniors on Medicare & Medicaid

Meals America operates locally within Montgomery County, PA, and proudly serves all 67 Pennsylvania counties, including Philadelphia, PA. We are dedicated to the provision of nutritious and complimentary meals for eligible seniors on a weekly basis. Our meal assistance program extends its support to seniors reliant on Medicare or Medicaid, encompassing a wide range of healthcare needs. This includes those requiring long-term care to enable aging in the comfort of their own homes, individuals managing chronic conditions, recovering from injuries, coping with short-term disabilities, or navigating the post-discharge phase.

Our Medicare and Medicaid meal delivery initiative is a valuable resource for anyone seeking meal assistance, whether it’s seniors unable to undertake meal preparation themselves or caregivers seeking a lifeline during times of heightened need. Prioritizing the well-being of our clients, we diligently accommodate individual preferences and dietary requirements. Our home meal delivery offerings encompass an array of options, including low-sodium, gluten-free, Kosher, and vegetarian meals. Meals America’s weekly meal delivery service is designed for convenience, with meals that demand minimal preparation and heating.