Customer Service Representative - Niles

Youngstown Area Goodwill Industries; McKinley Heights (OH); On-site; USD 14,000 - 19,000; Part time

Job summary

Youngstown Area Goodwill Industries, Inc. in Niles, OH is seeking a friendly Customer Service Representative to enhance the shopping experience.

This part-time role requires excellent communication, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance. You will greet customers, answer questions about products and store policies, process transactions at the cash register, keep the sales floor tidy, assist with restocking, and

Qualifications

• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift up to 15 pounds.
• Reliable with punctual attendance.
• Background check required; no disqualifying criminal history for retail.

Responsibilities

• Greet and assist customers with a welcoming and professional demeanor.
• Answer customer inquiries and provide information about products and store policies.
• Process transactions accurately using the cash register.
• Maintain a clean and organized sales floor and checkout area.
• Assist with restocking merchandise and ensuring displays are appealing.
• Work collaboratively with team members to meet store goals.

Skills

Interpersonal skills

Communication

Cash handling

Punctuality

Flexibility

Retail experience

Job description

Customer Service Representative - Niles

Part Time Niles Store, Niles, OH, US

Salary Range: $12.30 To $12.30 Hourly

About Us

Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.

Job Summary

We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in Niles, OH. This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.

Responsibilities

• Greet and assist customers with a welcoming and professional demeanor.
• Answer customer inquiries and provide information about products and store policies.
• Process transactions accurately using the cash register.
• Maintain a clean and organized sales floor and checkout area.
• Assist with restocking merchandise and ensuring displays are appealing.
• Work collaboratively with team members to meet store goals.

Qualifications

• Strong interpersonal and communication skills .
• Ability to stand for extended periods and lift up to 15 pounds.
• Reliable with a commitment to punctuality and consistent attendance.
• No criminal background that would be unsuitable for a retail environment (background check required).
• Basic math skills for handling cash transactions.
• Previous customer service or retail experience is preferred but not required.

We Welcome

• Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.

Schedule & Availability

• Part-time position with flexible hours based on store needs. Future possibility of full-time hours.
• Store operates 7 days a week: Monday-Saturday, 9 AM-8 PM; Sunday, 12 PM-5 PM.
• Must be available to work weekends and evenings as scheduled.

Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.