Customer Service Representative - Ness City

The Golden Belt Telephone Association, Inc.; Kansas; On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Retirement benefits

Company culture

Learning & growth

Community focus

Job summary

The Golden Belt Telephone Association, Inc. is seeking a dynamic Customer Service & Sales professional to juggle a variety of tasks, help customers, and contribute to a positive experience.

This role blends service and sales, requiring empathy, problem-solving, attention to detail, and teamwork. You’ll help with billing, troubleshoot issues, process payments, and support other departments to serve our communities.

Qualifications

• Customer-focused and able to balance sales with service.
• Empathetic with strong communication and professionalism.
• Willing to learn, adapt and take ownership of tasks.
• Detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Assist customers with billing and account questions.
• Troubleshoot service concerns and provide solutions.
• Sell and recommend GBT and NTW products.
• Coordinate with coworkers and other departments.
• Process payments and maintain customer records.
• Complete work orders and support team needs to ensure great service.

Skills

Customer service

Sales

Empathy

Problem solving

Attention to detail

Team player

Ownership

Adaptability

Job description

WE’RE HIRING: Customer Service & Sales

If you’re the kind of person who can juggle a dozen things, keep your cool when the phone rings for the fifth time, solve a customer’s problem, make a sale, and still remember where you put the paperwork… we should talk.

This is not a “sit at a desk and answer phones” job.

It’s a fast-paced, people-focused position where you’ll wear a lot of hats. You’ll help customers with billing and account questions, troubleshoot service concerns, sell and recommend GBT & NTW products, coordinate with coworkers and other departments, process payments, maintain customer records, complete work orders, and jump in wherever you’re needed to create a great customer experience.

In other words: you’ll never wonder what you’re supposed to do today.

We’re looking for someone who:

• Loves helping people and genuinely cares about the customer experience
• Can communicate with empathy, confidence and professionalism
• Is comfortable balancing sales, service, problem-solving and administrative work
• Can think on their feet and find creative solutions
• Pays attention to the details while keeping the big picture in mind
• Is willing to learn, adapt and take ownership
• Brings a positive attitude and works well with a team
• Takes pride in doing things right and following through

And here's the important part:

This job is tough. It's busy. It's a lot of different things at once. But it’s also incredibly rewarding.

You’ll have the opportunity to build relationships with customers, help people solve real problems, learn the telecommunications industry, develop your sales and customer service skills, and become an important part of a company that genuinely values its employees and its communities.

And we think the right person deserves to be rewarded for that.

Benefits

• Fair, competitive pay
• Great benefits
• Strong retirement benefits
• Great company culture
• Opportunities to learn and grow
• A team that cares about the work we do and the communities we serve

At GBT, we believe Every Connection Counts. That applies to our customers, our communities and our employees.

If you're looking for a job where you can make a difference, be challenged, keep learning and be part of a company that appreciates what you bring to the table, we'd love to hear from you.

*Total Rewards: We offer a competitive compensation package that includes a competitive hourly wage and a comprehensive benefits package. Based on the estimated employer cost of benefits, the total value of this position is approximately $52,000-$66,560/year, including wages and employer-provided benefits.