Courier Associate

NBT; City of Norwich (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

Dental and Vision Coverage

401(k) with employer matching

Job summary

NBT is hiring for a courier operations role in the United States (New York area). Responsibilities include completing courier routes, coordinating supply and mail sorting, and handling internal inquiries while adhering to procedures and risk controls.

The role emphasizes customer service, data entry, and basic data analysis to support service level targets and compliance requirements.

Qualifications

• High School diploma or GED required.
• Relevant experience preferred.
• Customer service skills required.
• Oral and written communication skills required.
• Data entry skills helpful but not required.
• PC skills in Windows environment preferred.
• Strong organizational skills required.
• Ability to analyze data and make decisions per procedures.

Responsibilities

• Complete courier routes and route coordination.
• Sort and deliver mail and supplies; assist with vehicle maintenance needs.
• Answer internal customer calls and questions; follow procedures.
• Support risk and fraud mitigation; ensure regulatory compliance.

Skills

Customer service

Oral & written communication

Data entry

Windows PC skills

Organizational skills

Data analysis & decisions

Education

High School diploma or GED

Job description

Pay Range: $18.50 - $21.18

Responsible for performing various duties related to the courier area including: Completion of assigned courier routes, coordination of supply and mail sorting and delivery, answering internal customer calls and questions, ability to follow procedures and interrogate data,
basic decision-making requirements including ongoing focus on risk and fraud mitigation, ensuring compliance with regulations, working to meet service level expectations and customer service needs. Responsible to complete ongoing training and development goals, including cross training on the department tasks to ensure team coverage

Education and Experience:

• High School diploma or GED required
• Relevant experience preferred

Skills and Abilities:

• Customer service skills.
• Oral and written communication skills.
• Data entry skills helpful but not required.
• PC skills in a Windows environment preferred.
• Organizational skills
• Ability to analyze data and make decisions based on department procedures and guidelines

Unique Job Characteristics and Requirements:

• Driver’s license with safe driving record required.
• Ability to drive multiple vehicles.

Tasks Performed:

• 50% Complete assigned duties, including: completion of courier route, communication of vehicle maintenance needs, vehicle upkeep, mail, and retention and supply sorting and delivery.
• 15% Provide support to internal and/or external customers, cross train on other courier routes as assigned and provide coverage for other team duties as required.
• 15% Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
• 15% Uphold service level standards under normal conditions.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 20 lbs

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Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NTB believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.