Customer Service Representative - NEK

AmeriVet Veterinary Partners; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Job summary

AmeriVet Veterinary Partners is seeking a detail-oriented team player who enjoys working with animals and can operate with limited supervision. You will communicate with clients, nurses, and doctors, multitask across front-desk duties, and maintain a clean, welcoming lobby and exam rooms.

The role involves handling potentially stressful emergencies with calmness and compassion. You will verify client information, assist with triage, and support veterinary staff while ensuring a positive client

Qualifications

• Attention to detail is a must; be prompt, dependable and eager to expand knowledge.
• Must communicate with clients as well as nurses and doctors.
• Multitask and provide excellent in-person and phone customer service.
• Maintain clean lobby, restrooms, and exam rooms, restocking supplies as needed.
• Calm and patient during emergencies; handle triage and patient flow.

Responsibilities

• Greet clients, verify information, and check clients in/out.
• Triages patients and communicates delays or needs to clients and staff.
• Assist with restraining animals and supporting nurses/doctors as needed.
• Care for lobby areas and exam rooms; restock supplies.
• Assist with patient handoffs and updates to clients during visits.

Job description

We are looking for someone who pays attention to detail, team player, enjoys working with animals, is reliable, and able to work without constant supervision.

Responsibilities include, but not limited to:

• Attention to detail is a must! Being prompt, dependable and willing to expand your knowledge, able to work without direct supervision.
• Required: Must be able to communicate not only with clients but with nurses and doctors as well.
• Must be able to multitask, possess excellent customer service skills in person and when answering the phone, letting clients into hospital, checking clients in and out as needed.
• Maintains the appearance and cleanliness of lobby, restroom, and exam rooms to include re‑stocking of office and exam room supplies.
• Being calm and patient during emergency situations.
• Responsible for checking the client's information and updating it as necessary.
• Triaging patients coming into hospital and taking immediately back if necessary and keeping clients informed throughout their visit.
• Paying attention to clients who are currently in hospital and periodically checking on them as needed and making sure nurses/doctors know they are waiting.
• Requires lifting, carrying animals up to 50 pounds and (assisted by other staff members as necessary)
• May be exposed to unpleasant odors, noises and animal feces, blood etc. May be exposed to bites, scratches and contagious diseases.
• May be asked to assist another staff member on occasion with tasks such as helping restrain an animal, helping clients with their pets.

At NEK Veterinary Services, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more!

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.