Customer Service Representative - NEK

172157 NEK Veterinary Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Generous holidays and paid time off

Career development programs

Wellness initiatives

Employee referral bonus programs

Competitive pay with bonuses and loan/

Job summary

AmeriVet is seeking a detail-oriented team player who enjoys working with animals, is reliable, and can work without constant supervision. You will communicate with clients as well as nurses and doctors, greet and check in/out clients, and keep lobby, exam rooms, and restrooms clean and stocked.

This role requires multitasking, excellent customer service, calmness in emergencies, and the ability to keep clients informed throughout their visit.

Qualifications

• Ability to communicate with clients, nurses and doctors.
• Strong customer service and multitasking skills.
• Willingness to learn and expand knowledge.

Responsibilities

• Greet clients and assist with check-in/check-out.
• Maintain lobby, restrooms, and exam rooms; restock supplies.
• Communicate effectively with nurses and doctors.
• Remain calm and assist during emergencies.
• Assist with triage and keep clients informed during visits.
• May need to lift/carry animals up to 50 pounds with assistance.
• May encounter odors, noises, and animal waste.

Skills

Attention to detail

Customer service

Team player

Communication skills

Job description

We are looking for someone who pays attention to detail, team player, enjoys working with animals, is reliable, and able to work without constant supervision.

Responsibilities

• Attention to detail is a must! Being prompt, dependable and willing to expand your knowledge, able to work without direct supervision.
• Required: Must be able to communicate not only with clients but with nurses and doctors as well.
• Must be able to multitask, possess excellent customer service skills in person and when answering the phone, letting clients into hospital, checking clients in and out as needed.
• Maintains the appearance and cleanliness of lobby, restroom, and exam rooms to include re-stocking of office and exam room supplies.
• Being calm and patient during emergency situations.
• Responsible for checking the client’s information and updating it as necessary.
• Triaging patients coming into hospital and taking immediately back if necessary and keeping clients informed throughout their visit.
• Paying attention to clients who are currently in hospital and periodically checking on them as needed and making sure nurses/doctors know they are waiting.
• Requires lifting, carrying animals up to 50 pounds and (assisted by other staff members as necessary)
• May be exposed to unpleasant odors, noises and animal feces, blood etc.
• May be exposed to bites, scratches and contagious diseases.
• May be asked to assist another staff member on occasion with tasks such as helping restrain an animal, helping clients with their pets.

At NEK Veterinary Services, your well-being, your loved ones, and your future are our top priorities.

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more!
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays

Company Culture & Values

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.