Customer Service Representative - NEK

AmeriVet; Hiawatha (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Holiday pay

Career development

Wellness program

Referral bonuses

Student loan assistance

Job summary

AmeriVet is seeking a detail-oriented receptionist to join NEK Veterinary Services in support of pets and their families. You will greet clients, coordinate with nurses and doctors, and help manage the front desk with professionalism and care.

The role emphasizes multitasking, strong customer service, and the ability to stay calm during emergencies and busy periods while maintaining clean, orderly lobby and exam spaces.

Qualifications

• Must communicate with clients, nurses and doctors during visits.
• Ability to multitask while handling phones and in-person interactions.
• Willing to learn and expand knowledge without constant supervision.
• Experience in veterinary settings is a plus.

Responsibilities

• Attention to detail, be prompt, dependable, and willing to expand knowledge, able to work without direct supervision.
• Communicate with clients, nurses and doctors as part of daily workflow.
• Multitask and deliver excellent customer service in person and on the phone; check clients in and out.
• Maintain lobby, restrooms and exam rooms; restock supplies as needed.
• Stay calm and patient during emergency situations.
• Check client information and update records as necessary.
• Triaging patients; inform clients and coordinate with staff.
• Monitor waiting clients and ensure nurses/doctors are aware of delays.
• Assist with lifting up to 50 pounds of animals with help as needed.
• May be exposed to odors, noises, animal feces, blood, bites or contagious diseases.
• May assist another staff member with restraining animals or helping clients with their pets.

Skills

Attention to detail

Customer service

Communication

Team player

Job description

We are looking for someone who pays attention to detail, team player, enjoys working with animals, is reliable, and able to work without constant supervision.

Responsibilities include, but not limited to:

• Attention to detail is a must! Being prompt, dependable and willing to expand your knowledge, able to work without direct supervision.
• Required: Must be able to communicate not only with clients but with nurses and doctors as well.
• Must be able to multitask, possess excellent customer service skills in person and when answering the phone, letting clients into hospital, checking clients in and out as needed.
• Maintains the appearance and cleanliness of lobby, restroom, and exam rooms to include re-stocking of office and exam room supplies.
• Being calm and patient during emergency situations.
• Responsible for checking the client's information and updating it as necessary.
• Triaging patients coming into hospital and taking immediately back if necessary and keeping clients informed throughout their visit.
• Paying attention to clients who are currently in hospital and periodically checking on them as needed and making sure nurses/doctors know they are waiting.
• Requires lifting, carrying animals up to 50 pounds and (assisted by other staff members as necessary)
• May be exposed to unpleasant odors, noises and animal feces, blood etc. May be exposed to bites, scratches and contagious diseases.
• May be asked to assist another staff member on occasion with tasks such as helping restrain an animal, helping clients with their pets.

At NEK Veterinary Services, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more!

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.