Customer Service Representstive

140400 Memorial Drive Veterinary Clinic; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Employee pet-care discounts

Training and development

Job summary

AmeriVet in the United States is seeking a friendly veterinary receptionist to join a busy clinic team. You will greet clients and patients, answer calls, schedule appointments, and maintain accurate records with compassion.

This role requires strong communication, multitasking, and reliable teamwork. You’ll work weekdays with rotating Saturdays, learn veterinary software (ezyVet a plus), and enjoy a supportive environment with benefits.

Qualifications

• Customer service or veterinary experience preferred.
• Strong communication and organizational skills are required.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and team-oriented.
• Comfortable with animals and their owners.
• Basic computer skills and ability to learn veterinary software.
• Experience with ezyVet is a plus.
• Professional and compassionate when handling difficult situations.
• Flexible to work scheduled weekdays and rotating Saturdays.

Responsibilities

• Greet clients and patients in a professional and welcoming manner.
• Answer incoming calls and respond to client questions.
• Schedule appointments and help manage the daily appointment flow.
• Check clients in and out and process payments accurately.
• Maintain complete and accurate client and patient records.
• Communicate clearly with clients, veterinarians, and support staff.
• Assist with prescription and medical-record requests.
• Handle sensitive or emotional situations with patience and compassion.
• Maintain a clean, organized, and professional reception area.
• Support the team with additional administrative duties as needed.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Calm under pressure

Dependable

Punctual

Team-oriented

Animal interaction

Computer skills

Vet software

ezyVet

Compassion

Flexible schedule

Tools

ezyVet

Job description

Responsibilities

• Greet clients and patients in a professional and welcoming manner


• Answer incoming calls and respond to client questions


• Schedule appointments and help manage the daily appointment flow


• Check clients in and out and process payments accurately


• Maintain complete and accurate client and patient records


• Communicate clearly with clients, veterinarians, and support staff


• Assist with prescription and medical-record requests


• Handle sensitive or emotional situations with patience and compassion


• Maintain a clean, organized, and professional reception area


• Support the team with additional administrative duties as needed

If you enjoy helping people, love animals, and want to be part of a busy veterinary team committed to excellent patient care, we would love to hear from you.

Qualifications

• Previous customer service or veterinary experience is preferred


• Strong communication and organizational skills


• Ability to multitask and remain calm in a fast-paced environment


• Dependable, punctual, and team-oriented


• Comfortable working with animals and their owners


• Basic computer skills and the ability to learn veterinary software


• Experience using ezyVet is a plus


• Professional and compassionate when handling difficult situations


• Availability to work scheduled weekdays and rotating Saturdays as needed

What We Offer

• Competitive pay


• Medical, dental, and vision insurance


• Paid time off


• Employee pet-care discounts


• 401(k) retirement plan


• Training and professional-development opportunities


• A supportive and team-focused work environment

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.


• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.


• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.


• Generous paid time off and holidays, because your personal time matters.


• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities.

You will have the tools, resources and opportunities to grow your career – no matter where you start.