Customer Service Representative - Mountain Home Clinic

Ozark Guidance; Mountain Home (AR); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401(k)/Roth with matching

Healthcare Savings Accounts

Paid Time Off and Holidays

Ongoing training

Résumé du poste

Arisa Health in Mountain Home, AR is seeking a Customer Service Representative to schedule appointments, check clients in/out, and manage billing within the Electronic Health Record. The ideal candidate has 1–2 years in a medical office and strong communication skills.

This is a full-time, on-site role with hours Mon-Thu 8:00am–6:00pm and Fri 8:00am–12:00pm, offering benefits and growth opportunities. Arisa Health is an equal opportunity employer, dedicated to compassionate care and inclusive

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office preferred.
• Reliable multitasking and organizational skills are essential.
• Excellent written and verbal communication abilities.

Responsabilités

• Schedule appointments on behalf of therapists and fill open slots when cancellations occur.
• Check clients in and out in a timely manner.
• Complete pre-appointment checks for clients and maintain records.
• Update fee agreements, eligibility, and required pre-certifications/authorizations.
• Enter payments and reconcile reports within the EHR system.

Connaissances

Scheduling

Multitasking

Communication

Organization

Problem-solving

Phone etiquette

Formation

High school diploma or equivalent

Outils

Electronic Health Record (EHR)

Billing software

Description du poste

Customer Service Representative - Mountain Home Clinic

Job Category: Support Staff

Requisition Number: CUSTO003934

• Full-Time
• On-site

Locations

Showing 1 location

Mountain Home, AR, USA

Description

Arisa Health is seeking candidates to fill a Customer Service Representative position in Mountain Home, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Full time, Monday - Thursday, 8:00am to 6:00pm; Fridays, 8:00am - 12:00pm

What our Customer Service Representative will do:

• Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
• Check clients in and out in a timely manner
• Complete pre-appointment checks for clients.
• Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
• Provide timely notification of appropriate staff as needed for entry of authorizations
• Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Work and reconcile reports within the Electronic Health Record
• Work with staff on problems related to weekly reports and/or billing issues.
• Answer phones, taking accurate messages and routing calls as appropriate.
• Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
• Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.

What we look for in a Customer Service Representative:

• High school diploma or equivalent required
• 1-2 years of experience in a medical office is required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business

What we offer our team members:

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.