Customer Service Representative - Mountain Home Clinic

Arisa Health, Inc.; Mountain Home (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)/Roth plan with matching

Health Savings Account

Paid Time Off and Holidays

Job summary

Arisa Health, Inc. is seeking a Customer Service Representative for Mountain Home, AR to schedule appointments for therapists, run reports, handle co-pays, and respond to inquiries from clients. The role requires 1-2 years in a medical office setting and strong organizational skills.

Work hours are full-time, on-site, with a schedule Monday–Thursday 8:00am–6:00pm and Friday 8:00am–12:00pm. This is a non-exempt hourly position in a nonprofit behavioral health provider serving 41 Arkansas counties.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of medical office scheduling experience preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Schedule appointments on behalf of therapists and fill open slots when cancellations arise.
• Check clients in and out in a timely manner; complete pre-appointment checks.
• Maintain client records and ensure fee agreements and authorizations are up to date.

Skills

Scheduling

Customer service

Phone skills

Multitasking

Organizational skills

Communication skills

Attention to detail

Independent work

Problem solving

Education

High school diploma or equivalent

Job description

Customer Service Representative - Mountain Home Clinic

Job Category: Support Staff

Requisition Number: CUSTO003934

• Full-Time
• On-site

Locations

Showing 1 location

Mountain Home, AR, USA

Description

Arisa Health is seeking candidates to fill a Customer Service Representative position in Mountain Home, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Full time, Monday - Thursday, 8:00am to 6:00pm; Fridays, 8:00am - 12:00pm

What our Customer Service Representative will do:

• Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
• Check clients in and out in a timely manner
• Complete pre-appointment checks for clients.
• Prepare and maintain client records, maintain accuracy of fee agreements, update eligibility, assessing that needed pre-certifications and authorizations are in place.
• Provide timely notification of appropriate staff as needed for entry of authorizations
• Provide an interactive, welcoming response to all Arisa Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Work and reconcile reports within the Electronic Health Record
• Work with staff on problems related to weekly reports and/or billing issues.
• Answer phones, taking accurate messages and routing calls as appropriate.
• Collect payments in accordance with Arisa Health payment policy and entering of payments into the Electronic Health Record
• Reconcile reports within the Electronic Health Record and work with staff on problems related to weekly reports and billing issues.

What we look for in a Customer Service Representative:

• High school diploma or equivalent required
• 1-2 years of experience in a medical office is required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business

What we offer our team members:

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.