Member Support Specialist, Start Health

MotivHealth Insurance Company; South Jordan (UT); Presencial; USD 42.000 - 64.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus 5%

Health insurance

HSA contribution

Wellness program

Retirement plan

Career development

Paid time off

Resumo da vaga

Start Health, powered by MotivHealth, is expanding and seeking a dedicated Member Support Specialist. You will guide members through plan details, help find solutions, and impact the broader product and company with every interaction.

The ideal candidate is self-motivated, compassionate, and capable of providing concierge-level care across phone, text, and email channels. We offer bonuses, solid benefits, and room for long-term development.

Qualificações

• Experience in customer service or healthcare support.
• Ability to multitask and manage multiple channels.
• Strong communication and empathy.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Assist members via phone, text and email.
• Improve the overall member experience.
• Provide concierge-level service at every level.
• Locate high-value providers for members seeking care.
• Assist in adjudication of and review of member claims.
• Perform other duties as assigned by management.

Conhecimentos

Customer service

Multitasking

Communication skills

Bilingual English/Spanish

Tech savvy

Descrição da vaga

Start Health is an independent, individual health coverage program powered by MotivHealth. We offer HSA-qualified plans built on a unique cash-pay, reimbursement model that makes health more transparent, affordable, and flexible. While Start Health shares MotivHealth’s mission tohealthcare smarter, simpler, and more affordable, it operates under its own brand, systems, a member support structure.

As we are quickly expanding, we’re looking for someone who wants to plant roots and grow with us. Working at Start Health is more than a job: it's a career opportunity at a company built on helping real people in real moments. We’re looking for someone who is self-motivated, compassionate, and dedicated to improving the full member experience, not just answering calls. Our members rely on us for everything from simple questions to support during their most vulnerable moments, and we want someone who can provide meaningful, concierge-level care.

The Member Support Specialist will guide members through how their plan works, help them find solutions, and understands how each interaction impacts the broader product and company. Attention to detail, initiative, and strong communication skills are essential in this role. If you’re ready to grow your career with an innovative healthcare company, this is an incredible opportunity. We offer great benefits, bonus opportunities, and room for long-term development.

What you’ll do in this role:

• Assist members via phone, text and email
• Improve the overall member experience
• Provide concierge-level service at every level
• Locate high-value providers for members seeking care
• Assist in adjudication of and review of member claims
• Any other duties and responsibilities assigned by management

The ideal candidate is:

• Self-motivated, compassionate, and a proficient multitask
• Tech savvy – can seamlessly navigate phone, text and email systems
• Preferred sales and/or healthcare experience
• Being bilingual (English and Spanish-speaking) is a plus!

What we offer

• 5% bonus based on company profitability
• Affordable health, vision, and dental insurance for you and your family
• Company contributes up to $2,300 to Health Savings Account annually
• Wellness program that contributes additional money towards your HSA
• Automatic 3% contribution into retirement plan
• Career development and growth opportunities
• 15 days of PTO & 10 paid holidays per year

We are an Equal Opportunity Employer and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.