Customer Service Representative (Medicaid)

Wiraa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to join their Iowa Medicaid Support Team. In this role, you will assist applicants and recipients of the Iowa Medicaid Program, providing knowledgeable support and maintaining accurate records. Applicants should have strong communication skills and a high school diploma.

Benefits

Competitive hourly wage

Comprehensive health insurance plans

Retirement savings plans

Generous paid time off

Paid training

Qualifications

• High school diploma or GED required.
• Basic understanding of call center operations.
• Ability to work remotely with reliable internet access.

Responsibilities

• Serve as the first point of contact for Iowa Medicaid inquiries.
• Provide personalized support via phone.
• Accurately document enrollment requests.

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical abilities

Customer service skills

Computer navigation

Education

High school diploma or GED

Job description

Customer Service Representative (Medicaid)

Customer Service Representative (Medicaid)

2 days ago Be among the first 25 applicants

About The Company

Conduent delivers critical services and innovative solutions for Fortune 100 companies and government agencies, positively impacting millions of lives every day. We foster a culture that values individuality, inclusiveness, and forward-thinking, offering employees the opportunity to grow professionally while making a meaningful difference in their communities.

About The Company

Conduent delivers critical services and innovative solutions for Fortune 100 companies and government agencies, positively impacting millions of lives every day. We foster a culture that values individuality, inclusiveness, and forward-thinking, offering employees the opportunity to grow professionally while making a meaningful difference in their communities.

About The Role

As a Remote Customer Service Representative on our Iowa Medicaid Support Team, you will be the primary contact for applicants and current recipients of the Iowa Medicaid Program. Your role will involve providing empathetic, knowledgeable assistance to help beneficiaries navigate their inquiries, document enrollment requests, and maintain accurate records in a remote setting.

Responsibilities

• Serve as the first point of contact for Iowa Medicaid inquiries from potential and existing members
• Provide personalized support via phone with professionalism and empathy
• Accurately document enrollment requests and track status changes
• Input application data using online systems efficiently
• Maintain expertise in Iowa Family Care rules and program policies
• Deliver clear, accurate information consistent with program requirements
  
  

Qualifications

• High school diploma or GED required
• Basic understanding of call center operations and quality monitoring
• Strong interpersonal and communication skills
• Effective problem-solving and analytical abilities
• Proficiency in computer navigation and data entry
• Excellent phone etiquette and customer service skills
• Ability to work remotely with reliable internet access
• Must live within one hour of Des Moines, Iowa
• Successful background check required
  
  

Benefits

• Competitive hourly wage with opportunities for career advancement
• Comprehensive health insurance plans
• Retirement savings plans
• Generous paid time off
• Paid training Monday through Friday, 8:00 AM to 5:00 PM, for 5-6 weeks
  
  

Equal opportunity

Conduent is proud to be an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and are committed to providing reasonable accommodations for individuals with disabilities throughout the application process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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