Customer Service Representative (Mailroom)

Focus People; Stone Mountain (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Focus People is seeking a dependable Customer Service Representative I (Mailroom) in Stone Mountain, GA. This 100% onsite role supports daily mailroom operations and internal service to agency employees, with a standard full-time schedule from 8:00 AM to 5:00 PM, Monday through Friday.

The successful candidate will handle clerical tasks, operate mailing equipment, and ensure mail and supplies are processed accurately and on time.

Qualifications

• High school diploma or GED is required.
• At least one year of experience communicating information in a customer service setting.

Responsibilities

• Support daily mailroom operations and clerical duties.
• Operate mailing and shipping equipment.
• Provide customer service to agency employees and internal teams.
• Deliver mail and supplies throughout the agency.
• Prepare outgoing mail for shipment by close of business.
• Assist with facility-related requests as needed.
• Stay current on all applicable security protocols, manuals, and procedures.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Mailing systems

Job description

Customer Service Representative I (Mailroom)

Location: Stone Mountain, GA
Schedule: Full-Time | Monday - Friday | 8:00AM - 5:00PM (100% onsite)
Pay Range: $17/hr.
Job Type:Long-Term Contract

About the Role

We are seeking a dependable and service-oriented Customer Service Representative I (Mailroom) to support daily mailroom operations and provide excellent internal customer service. This role is ideal for someone who is organized, detail-focused, and enjoys hands-on work in a professional office environment.

Under direct supervision, you will assist with clerical and mailroom duties, support facility-related requests, and ensure mail and supplies are processed and delivered accurately and on time.

Key Responsibilities

• Support daily mailroom operations and clerical duties
• Operate mailing and shipping equipment
• Provide customer service to agency employees and internal teams
• Deliver mail and supplies throughout the agency
• Prepare outgoing mail for shipment by close of business
• Assist with facility-related requests as needed
• Stay current on all applicable security protocols, manuals, and procedures
• Perform other duties as assigned

Required Qualifications

• High school diploma or GED
• At least one (1) year of experience communicating information in a customer service setting

Preferred Qualifications

• Experience working in a mailroom, office services, shipping/receiving, or administrative support role
• Familiarity with standard office equipment and mailing systems
• Strong attention to detail and ability to meet deadlines

Work Environment & Physical Requirements

This role is based in a professional office environment and regularly involves standing, walking, and moving throughout the facility. The position requires frequent use of hands and arms and may include lifting up to 10 pounds regularly and up to 25 pounds occasionally.

Employment Requirements

As a condition of employment, candidates must successfully complete:

• Federal and national background checks
• Pre-employment testing
• Any additional checks required for the position

Equal Employment Opportunity:

Focus People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs

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