Customer Service Representative (LP)

Air Comfort, Inc; Lockport (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly Gas Allowance

PTO (Personal Time Off)

8 Paid Holidays (Birthday=paid holiday

Competitive Pay

Medical, Dental, Vision Plans

Telehealth

Pet Health

Short & Long-Term Disability and Life

401k plan

Annual Company Events

Job summary

Air Comfort, Inc. is seeking a Customer Service Representative who can interact with customers professionally, following company guidelines and policies.

The role emphasizes strong communication, attention to detail, and teamwork across departments to deliver exceptional service. Responsibilities include managing accounts, responding to inquiries, processing invoices, assisting with collections, and maintaining knowledge of products and policies.

Qualifications

• Our candidate should have 2+ years of experience in an administrative office environment.
• Associate degree in office administration or related field preferred.
• Excellent verbal and written communication skills are required.

Responsibilities

• Manage key accounts.
• Respond promptly and professionally to incoming orders and customer inquiries.
• Invoice processing; track, review, and issue invoices.
• Assist collections with past due or denied invoices.
• Collaborate with sales, marketing, operations, and dispatch to provide the best service to customers.
• Maintain up-to-date knowledge of products, services, and customer service policies.
• Establish and maintain rapport with customers using positive language and anticipating needs.
• Investigate, analyze, and resolve customer problems.
• Invoicing as per company policy (Lubricants, fuel sales, energy services).
• Comply with company policies, procedures, and regulatory standards.

Skills

Customer focus

Verbal and written communication

Interpersonal skills

Microsoft Office

Professional demeanor

Multitasking

Self-motivation

Process improvement

Teamwork

Education

Associate degree in office administration or related field

2+ years of administrative office experience

Tools

Microsoft Office Suite

Job description

Job Summary

Our company is looking for an excellent communicator with attention to detail to join our team as a Customer Service Representative. We need an enthusiastic individual who can interact with our customers in a professional manner following our company guidelines and policies.

Benefits:

• Monthly Gas Allowance.
• PTO (Personal Time Off).
• 8 Paid Holidays (Birthday=paid holiday after 1 year).
• Competitive Pay.
• Medical, Dental, Vision Plans.
• Telehealth
• Pet Health
• Short & Long-Term Disability and Life Insurance paid by company.
• 401k plan
• Annual Company Events

Duties/Responsibilities:

• Manage key accounts.
• Respond promptly and professionally to incoming orders and customer inquiries.
• Invoice processing; track, review, and issue invoices.
• Assist collections with past due or denied invoices.
• Collaborate with sales, marketing, operations, and dispatch to provide the best service possible to our customers.
• Maintain an updated knowledge of the company’s products, services, and customer service policies.
• Establish and maintain a good rapport with customers by using positive language and anticipating their needs.
• Accountable to investigate, analyze, and resolve customer problems.
• Invoicing as per company policy and processes. (Lubricants, fuel sales, energy services.)
• Comply with company policies, procedures, and regulatory standards.

Required Skills/Abilities:

• Customer focus.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer skills.
• Proficient in Microsoft Office Suite or related software.
• Professional demeanor.
• Ability to handle multiple tasks and duties simultaneously.
• Extremely self-motivated when managing communication channels.
• Process focused, proactively seeks out ways to improve processes.
• Team player with strong organizational skills.

Education and Experience:

• An associate degree in office administration or a related field may be preferred.
• 2+ years of experience in an administrative office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear. The employee may be required to use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, or crouch.

The employee occasionally may lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer.