Customer Service Representative (Level 2) - iRF (ID: 1244)

Miteq, Inc.; Maryland; Presencial; USD 70.000 - 83.000; Jornada completa

Descripción de la vacante

iRF - Intelligent RF Solutions is seeking a Customer Service Representative (Level 2) in Sparks, MD to manage accounts, review contracts, process orders, and handle RMAs while ensuring accurate documentation and compliance.

The role reports to the Sales Manager and requires collaboration with planning, production, quality, and shipping teams to meet lead times and delivery commitments. A Bachelor’s degree plus relevant experience is expected.

Formación

• Bachelor's degree and minimum 2 years of sales or customer service experience.
• Must be able to obtain/maintain export control eligibility if applicable (ITAR).
• Positive, can-do attitude.
• Organized and personable.
• Strong negotiation and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to collaborate with customers and coworkers.

Responsabilidades

• Account Management and customer communication.
• Provide delivery status updates to customers.
• Primary contact for order management and expediting.
• Enter and process customer orders into the ERP system.
• Coordinate with internal teams (planning, production, quality, shipping) to manage orders and expedite as needed.
• Maintain accurate order-related documents and records.

Conocimientos

Negotiation

Problem-solving

Communication

Microsoft Office

Team player

Collaboration

Educación

Bachelor's Degree + 2 years experience

Herramientas

Epicor ERP

Microsoft Office Suite

Descripción del empleo

Customer Service Representative (Level 2) - iRF

Sparks, MD
2026-10-22

Salary Range: $70,000 - $83,000 a year

Requisition ID: 1244

iRF - Intelligent RF Solutions is a leader in providing tailored solutions for SIGINT and Electronic Warfare (EW) missions. We understand our customers’ challenges and use our expertise to create solutions. We are not just a supplier, but a problem-solving partner with a strong foundation in supporting global defense and intelligence missions.

We are dedicated to attracting high‑achieving individuals. Our team members are bound by a common purpose - commitment to our customers’ missions. Our culture is anchored in our steadfast values, our collaborative spirit, and a relentless pursuit of excellence.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential functions, duties and skills required of personnel so classified. Management retains the discretion to add or change the duties at any time.

Job Description:

Reporting to the Sales Manager, the Customer Service Representative will provide excellent Account Management including contract review, order entry, RMA processing, lead time and backlog reporting, scorecard data and measurements, and customer documentation. This role serves as the primary point of contact for customers on order status, expediting, and returns, while maintaining the accuracy and compliance standards required.

Essential Functions:

• Account Management & Customer Communication.
• Provide customer support for delivery status updates.
• Team player who builds relationships with internal and external customers.
• Primary customer contact for order management and expediting.
• Manage expectations between customers and iRF on lead times, expedite requests, and product availability.
• Manage customer portals.
• Manage customer scorecards.
• Report to management on account on-time delivery status, quality score, and customer disposition.

Order Entry & Management

• Enter and process customer purchase orders accurately into the ERP system.
• Perform contract review to verify order details (part numbers, quantities, pricing, delivery dates, terms) against customer POs and contracts.
• Confirm orders with customers and communicate lead times, changes, or delays proactively.
• Work with other functions (planning, production, quality, shipping) to manage customer orders, expedite orders, and recover late orders.
• Track open orders and backlog, following up on outstanding items to prevent delays.

RMA & Returns Processing

• Generate and process Return Merchandise Authorizations (RMAs).
• Coordinate with quality, engineering, and shipping to determine return disposition (repair, replace, credit).
• Track RMA status and communicate updates to customers through resolution.

Documentation & Process Improvement

• Prepare and maintain order-related documentation (acknowledgments, packing lists, certificates of conformance, export documentation as applicable).
• Ensure documentation complies with contract requirements, quality system procedures (ISO 9001) and export control regulations (ITAR/EAR) as applicable.
• Maintain organized, audit-ready records of orders, communications, and RMAs.
• Work with appropriate resources to improve processes.

Required Qualifications:

• Bachelor's Degree and a minimum of 2 years of prior related experience in sales and/or customer service or 2 years post-Secondary/ Associates Degree and a minimum of 6 years of prior related experience in sales and/or customer service.
• Must be able to obtain/maintain any required export control eligibility (e.g., U.S. Person status for ITAR-controlled work), if applicable.
• Positive, can-do attitude.
• Organized and personable.
• Strong negotiation and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to collaborate with customers and coworkers.
• Familiar with ERP systems – preferably Epicor.
• Experience working in a manufacturing environment a plus.
• Proficient in Microsoft Office and advanced computer skills.
• Must pass a pre-employment drug screening and background check.

Salary Range: $70,000 - $83,000 per year.

Location: Onsite in Sparks, MD with a 9/80 schedule. Every other Friday OFF.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

iRF is proud to be an Equal Opportunity/Disability/Veterans Employer. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination, where all employees and applicants are treated with dignity and fairness.

Employment decisions are made in accordance with applicable federal, state, and local laws. All qualified applicants receive equal consideration without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship status, disability, protected veteran status, or any other characteristic protected by law. iRF complies with applicable Executive Orders, including affirmative action requirements for individuals with disabilities and veterans. iRF is a drug‑free workplace and conducts pre‑employment substance abuse testing and background checks, as permitted by law.

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation to use or access the iRF career website due to your disability, you have the right to request such an accommodation. To request a reasonable accommodation, please contact Denise Nocerino at [e-mail].

Proof of employment authorization will be required. iRF is not required to sponsor applicants for work visas. As this position will require access to export‑controlled information, only applications from “U.S. persons” within the meaning of the International Traffic in Arms Regulations and Export Administration Regulations will be considered. iRF is not required to seek export license for applicants who do not meet this requirement.

AOC 2026
National Harbor, MD, USA
2026-12-08 - 2026-12-10
Booth 204 with iRF