Customer Service Representative - Lenoir City, TN

Hubbell Incorporated; Lenoir City (TN); On-site; USD 48,000 - 72,000; Full time

Job summary

Hubbell Incorporated, a leading global electrical solutions manufacturer, is seeking a Customer Service/Quotation Specialist to own accounts, coordinate technical and commercial requirements, and act as the primary contact for customers. You will prepare final quotations, review orders for acceptance, and support field sales and customers on product needs.

The role requires a BA/BS in Business or Marketing and 2-4 years in customer service, with strong listening, negotiation and communication

Qualifications

• BA/BS in Business or Marketing or related field preferred.
• 2-4 years customer service experience preferred.
• Excellent listening, negotiation and presentation skills.
• Strong communication and multitasking abilities.

Responsibilities

• Own a set of accounts or territory and provide outstanding service.
• Review quotation requests promptly and submit to BU’s with comments.
• Organize and review all bids with special commercial bid requirements.
• Liaise among Engineering, Marketing, Field Sales, and customers on product requirements.
• Prepare final quotation including commercial and technical requirements.
• Identify opportunities within accounts and collaborate with sales teams to drive growth.
• Oversee review of purchase orders to ensure defined requirements.
• Discuss important quotations and orders with CSS, TM and RVP.
• Coordinate resolution of customer complaints, warranty replacements, and return goods.
• Resolve credit and accounts receivable issues.

Skills

Listening skills

Negotiation

Presentation skills

Verbal communication

Written communication

Education

BA/BS in Business or Marketing

High School Diploma

Job description

Builds and maintains relationship with customer. Act as the HUS lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical and commercial requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for the customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods.

• Own a set of accounts or territory with the objective of providing outstanding service.
• Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to the BU’s with pertinent comments.
• Organize and review all bids with special, non-standard commercial bid requirements (i.e.; terms and conditions, warranty clauses). Recommend HPS modifications and obtain approvals.
• Work as a liaison among Engineering, Marketing, and Field Sales, and HPS customer’s regarding product requirements, application questions, and problems.
• Prepare final quotation to customers, including organizing commercial and technical requirements.
• Identifies and grows opportunities within account base and collaborate with sales teams to ensure growth attainment
• Oversee review of purchase orders to be certain requirements are adequately defined and documented; differences are resolved prior to order entry and HPS has the capability to meet contractual requirements.
• Discuss important quotations, significant purchase orders, returned goods requests and any other important transactions with CSS, TM and RVP.
• Coordinate resolution to customer complaints, warranty replacements, return goods and any discrepancies.
• Resolve credit and accounts receivable issues.

Skills and Experience

Ability to travel on business related trips; ability to move to various locations within the Company; ability to communicate; ability to work on a personal computer or other related equipment as required.

What will help you thrive in this role?

BA/BS in Business or Marketing related fields and 2-4 years customer service experience preferred.

• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communication skills
• Proven ability to manage multiple projects at a time while paying strict attention to detail

Education

High School Diploma

Hubbell Incorporated creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.