Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Frederick (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Frederick, MD is seeking a Customer Service Representative to manage patient scheduling and facilitate communication between patients and physicians. The ideal candidate will have a high school diploma, excellent multitasking ability, and a positive attitude.

This role involves handling patient intake information, verifying insurance, and ensuring effective communication within the clinic. A valid driver's license and reliable transportation are also necessary for this position.

Qualifications

• Must have a high school diploma or equivalent.
• Valid driver's license and reliable transportation required.
• Great communicator, multitasker, and attention to detail essential.

Responsibilities

• Handle patient scheduling and appointments.
• Gather new patient data and track referrals.
• Disseminate information to patients.

Skills

Communication skills

Multitasking

Detail-oriented

Empathy

Education

High school diploma or equivalent

Job description

Customer Service Representative Job – Frederick, MD 135273

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion