Customer Service Representative - Japanese Interpreter

United Airlines; Honolulu (HI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Flight privileges

Paid holidays

Paid time off

401(k)

Pension

Job summary

United Airlines is hiring a Customer Service Representative who is fluent in English and Japanese to assist customers with courtesy and efficiency. This role includes interpreting duties, handling inquiries, and supporting travelers through day and night shifts.

The position requires a high school diploma or GED, strong communication skills, and comfort with technology. Travel privileges and benefits are available, with equal opportunity employment policies.

Qualifications

• Must be fluent in English and Japanese (speaking, reading and writing).
• Excellent communication skills across channels.
• Comfortable using computers and mobile devices.

Responsibilities

• Interact with customers in a kind and helpful way to create memorable experiences.
• Anticipate needs and respond professionally when issues arise.
• Maintain safety standards and adhere to airport procedures.
• Remain calm and adaptable while resolving challenges and inconveniences.
• Collaborate with colleagues and support new processes and technologies.

Skills

English

Japanese

Education

High school diploma or GED

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Customer Service Representative

Interpreter - Japaneselanguage

As the face of our customer, here’s what you will do:

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
• Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Proficient in English and Japanese (speaking, reading and writing)
• Excellent communication skills
• Comfortable working with computers, mobile devices, and new technologies
• Able to work during day and night shifts, weekends, and holidays
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Ability to acquire a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards

The starting rate for this role is $21.14.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits:

• medical
• dental
• vision
• life
• accident & disability
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• pension
• flight privileges (subject to the respective collective bargaining agreement)

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]