Customer Service Represntative - (Japanese) Interpreter

United Airlines; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Profit sharing

Flight privileges

Job summary

United Airlines in Los Angeles is seeking a Customer Service Representative and Interpreter (Japanese) to greet travelers, assist with tickets and baggage, and ensure a welcoming experience across gates and lounges. You will interact with domestic and international customers, delivering friendly, professional service and resolving travel issues while upholding safety, attendance, and appearance standards.

Evening and weekend shifts may apply.

Qualifications

• High school diploma or equivalent.
• Must be 18+ years old.
• Proficient in English and Japanese.
• Excellent communication skills.
• Comfortable with computers, mobile devices, and new technologies.
• Able to work day/night shifts, weekends, holidays.
• Physical ability to stand and walk for 8 hours and lift baggage up to 70 lbs.
• SIDA badge eligibility and airport badge requirements.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Interact with customers in a kind and helpful manner to create memorable experiences.
• Anticipate customer needs and maintain responsibility when inconveniences occur.
• Maintain safety mindset and uphold high standards.
• Stay calm and adaptable when facing challenges and manage issues without taking frustration personally.
• Collaborate with colleagues and help them adapt to new processes and technologies.

Skills

Customer service

English fluency

Japanese language

Communication skills

Attention to safety

Education

High school diploma

Tools

Ticketing systems

Job description

Location: Los Angeles, California, United States
Job Type: Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.

Description

Customer Service Representative Interpreter - ( Japanese)language

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
• Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Qualifications

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Proficient in English and (Language)
• Excellent communication skills
• Comfortable working with computers, mobile devices, and new technologies
• Able to work during day and night shifts, weekends, and holidays
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Ability to acquire a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Able to lift up to 70lbs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• United will consider applicants with criminal histories consistent with Fair Chace Ordinance.

The starting rate for this role is $25.00.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]