Customer Service Representative JACKSONVILLE

JC HOME MEDICAL; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

JC HOME MEDICAL is seeking a Customer Service Representative in Jacksonville, Florida. The ideal candidate will have experience in customer service, especially in an office setting and knowledge of Medicare and commercial insurance. This role requires exceptional communication skills and a friendly personality. Responsibilities include assisting patients and referral sources while providing quality service in a fast-paced environment. The company offers benefits such as 401(k) matching and health insurance.

Qualifications

• Customer service experience in an office/administrative environment.
• Familiar with Medicare and commercial insurance verification.
• DME/HME experience required.

Skills

Customer service experience

Communication skills

Bilingual English/Spanish

Organizational skills

Adaptability

Education

High school diploma/GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JC Home Medical is committed to providing an exceptional customer service experience. We value our employee’s and encourage growth through learning and recognition for a job well done. Employees are encouraged to share their ideas and to participate in problem solving and process improvement.

Are you an enthusiastic, collaborative extrovert with exceptional communication skills, who can make an extraordinary first impression and build strong relationships with our referral sources and patients? Are you a quick learner who is highly motivated, goal-oriented and enjoys working in a fast-paced environment, and in delighting customers by providing prompt, quality service? If you answered yes to these questions and meet the below listed requirements then please apply now!

Requirements:

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• DME/HME experience required, with intake
• Preference given to bilingual "English/Spanish"
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience with computers, Excel, Word and Outlook
• Friendly/outgoing personality and a passion for helping people and a positive attitude
• Good attendance is a must!
• Adaptable to change
• Team player

Qualifications:

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively