CUSTOMER SERVICE REPRESENTATIVE ORMOND BEACH

JC HOME MEDICAL; Ormond Beach (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

JC HOME MEDICAL in Ormond Beach, Florida, is looking for a customer service representative to deliver outstanding service. Candidates should possess strong communication skills, experience in an office environment, and a willingness to work in a fast-paced setting. Bilingual (English/Spanish) is preferred, along with experience in benefit verification and a friendly attitude. The position offers essential benefits like health insurance and 401(k) matching.

Qualifications

• Experience in an office/administrative environment is required.
• Knowledge of Medicare and commercial insurance benefit verification is necessary.
• Strong phone communication skills and friendly disposition are essential.

Responsibilities

• Provide exceptional customer service to patients and referral sources.
• Verify benefits for Medicare and commercial insurance.
• Work effectively in a fast-paced environment.

Skills

Customer service experience

Bilingual (English/Spanish)

Proficiency in Excel

Communication skills

Adaptability

Education

High school diploma/GED

Tools

Excel

Word

Outlook

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job description:

JC Home Medical is committed to providing an exceptional customer service experience. We value our employee’s and encourage growth through learning and recognition for a job well done. Employees are encouraged to share their ideas and to participate in problem solving and process improvement.

Are you an enthusiastic, collaborative extrovert with exceptional communication skills, who can make an extraordinary first impression and build strong relationships with our referral sources and patients? Are you a quick learner who is highly motivated, goal-oriented and enjoys working in a fast-paced environment, and in delighting customers by providing prompt, quality service? If you answered yes to these questions and meet the below listed requirements then please apply now!

Requirements:

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• DME/HME experience preferred
• Preference given to bilingual "English/Spanish"
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience with computers, Excel, Word and Outlook
• Friendly/outgoing personality and a passion for helping people and a positive attitude
• Adaptable to change
• Good attendance is a must!
• Team player

Experience preferred:

• Working in the health care industry
• Medical insurance
• Customer Service
• Durable medical equipment

Qualifications:

• High school diploma/GED