Customer Service Representative Intern

1st Security Bank; Olympia (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

A banking institution in Olympia, WA, is seeking a dedicated customer service representative. The role includes greeting clients, managing cash drawer and vault operations, and achieving referral goals. Candidates should demonstrate reliability and adherence to customer service protocols. This position is crucial for ensuring a positive customer experience and achieving branch goals.

Qualifications

• Must adhere to the Core Values of the bank and demonstrate dependability.
• Must understand customer service protocols.
• Proficient in counting cash and making deposits.

Responsibilities

• Provide first line customer service by greeting clients and assisting them.
• Manage cash drawer, vault operations, and ensure daily cash balancing.
• Achieve monthly branch goals and referral targets.

Job description

POSITION SUMMARY

Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position.
• Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers.
• Must follow cash handling procedures and be proficient in counting cash and making deposits for customers.
• Takes ownership of the customer experience by being present and willing to help.
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers.
• Participates in customer calls for tasks such as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.