Customer Service Representative Intern

1st Security Bank; Port Hadlock (WA); On-site; USD 20,664 - 34,440; Full time

Job summary

1st Security Bank is offering a summer internship for undergraduate students interested in finance and banking. Interns will gain hands-on experience in customer service tasks, including greeting clients, managing cash operations, and achieving referral goals. This is an excellent opportunity to work alongside various departments and develop professional skills in a supportive environment. The position emphasizes teamwork and adherence to the bank’s core values, providing a well-rounded experience in the banking sector.

Qualifications

• Interest in finance, banking or a related industry.
• Undergraduate status is required.

Responsibilities

• Greeting clients and assisting them in person or by phone.
• Managing cash drawer and vault operations.
• Meeting referral goals and participating in customer calls.

Job description

Overview

1st Security Bank is a values‑driven workplace that emphasizes service excellence, teamwork, community, professional growth, diversity, and equality for all. If you share these core values and are committed to career excellence, this is a place to grow with us.

1st Security Bank has been recognized as a best place to work, including multiple years of recognition for exceptional client experience and dependability as reflected by external ratings and awards.

1SB Internship Program

1st Security is looking for smart, driven, and kind undergraduate students to participate in the summer internship program. This is for students with an interest in pursuing a career in finance, banking or a related industry. Students will work within the specific department for the position applied for with an opportunity to work with and be exposed to other departments of the bank, providing a well‑rounded experience.

Position Summary

Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.

Essential Duties and Responsibilities

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
• Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
• Takes ownership of the customer experience by being present and willing to help
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
• Participates in customer calls for tasks such as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
• Fully knowledgeable and skilled in the Bank's procedures and operations relevant to the position