Customer Service Representative / Insurance Claims Coordinator

unibodyautotech; Honolulu (HI); Sur place; USD 35 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Paid Time Off

Résumé du poste

UNIBODY Autotech Collision Centers in Honolulu, HI is seeking a claims coordinator to guide customers through the repair and insurance processes, coordinating with multiple insurers to secure approvals and accurate payouts.

You will educate customers when insurance practices fall short, keep jobs moving quickly, and ensure repair quality in a fast-growing EV and OEM-certified collision center that offers base pay plus performance bonuses and full benefits.

Qualifications

• Experience with collision shops or auto insurance claims is preferred.
• CCC ONE experience is a bonus.
• Ability to manage claims with multiple insurers.
• Strong communication and organizational skills.
• Assertiveness with insurance companies when needed.

Responsabilités

• Guide customers through the repair & insurance process.
• Handle claims with multiple insurance companies.
• Follow up on approvals, supplements, and payments.
• Communicate with adjusters and push for proper repairs.
• Educate customers when insurance cuts corners.
• Keep jobs moving fast and accurately.

Connaissances

Strong communicator

Organized

Detail-oriented

Fast-paced

Outils

CCC ONE

Description du poste

UNIBODY Autotech Collision Centers

$35K–$80K+ (Base + Bonus) | Growth Opportunity | High-Performance Team

Why Join Us

• Fast-growing, industry-leading EV & OEM-certified collision center
• Work with Tesla, Rivian, and advanced ADAS repairs
• Bonus pay tied to performance
• Full benefits: Medical, Dental, Vision, PTO
• Real career growth opportunities

What You’ll Do

• Guide customers through the repair & insurance process
• Handle claims with multiple insurance companies
• Follow up on approvals, supplements, and payments
• Communicate with adjusters and push for proper repairs
• Educate customers when insurance cuts corners
• Keep jobs moving fast and accurately

What We Need

• Strong communicator (confident + professional)
• Organized, detail-oriented, and fast-paced
• Not afraid to be assertive with insurance companies
• Collision shop, insurance, or auto experience = BIG PLUS
• CCC ONE experience = BONUS

Who You Are

You don’t just “answer phones.”
You own the claim, protect the repair, and take care of the customer.

Compensation

• Competitive base salary
• Performance bonuses (based on approvals, supplements, efficiency)
• Top performers earn well above base