Customer Service Representative III

H E Parts; Elko (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

H-E Parts seeks a Customer Service Representative III in Elko, NV to manage customer contacts across regional sales, provide prompt support, and drive sales by building strong relationships with customers. The role collaborates with Production, Supply Chain, and Field Sales to highlight the value of H-E Parts Mining products and services.

You will handle order entry, pricing, part numbers, routing, and reporting, while resolving exceptions and maintaining accurate customer records.

Qualifications

• High School Diploma or equivalent required.
• 5+ years’ customer service and inside sales experience required.
• Bilingual in Spanish and English strongly desired.
• Proficiency in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) required.
• 2-year Associate Degree preferred.

Responsibilities

• Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy.
• Conduct outbound communications with customers offering and educating on product value and functionality.
• Provide support to customers and representatives via telephone, fax, or email daily.
• Process customer orders through the order entry system verifying pricing, quantities, part numbers and routing.
• Assist customers with product information including part numbers, pricing, and availability.
• Resolve customer complaints regarding deliveries, pricing, credits, and warranty issues.
• Create and update accurate records of customer communication and transactions.
• Run sales reports and analyze information to drive sales and profitability.

Skills

Customer service

Inside sales

Bilingual Spanish/English

Order processing

Communication

Data reporting

Education

High School Diploma or equivalent

2-year Associate Degree

Tools

MS Office Suite

Job description

Title: Customer Service Representative III

Location: Elko, NV, US, 89801

Department: Customer Service & Support

Position Summary

Job Description

POSITION SUMMARY:

This Customer Service Rep will be responsible for customer service contacts with regional sales area companies to ensure delivery of excellent customer service . The position exists to assist our customers with prompt and accurate support and information that they need in order to purchase from our company. This position is responsible for driving increased sales by developing strong relationships with our customers through conducting outbound communications (phone calls, e-mail, etc.). The position will work closely with Production, Supply Chain, and Field Sales to develop effective communication tools highlighting the value of H-E Parts Mining product offering. When required, Outside Sales will provide after - hour coverage of customer service calls to ensure H-E Parts International maintains excellence in service levels.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Safety – conduct all activities in a safe manner, utilizing PPE and adhering to company policy and alerting others regarding potential concerns. Safety is # 1.

Conduct out bound communications with our customers offering and educating customers on product value and functionality .

Provide support to customers and representatives via telephone, fax , or e-mail on a daily basis .

Provide customer and billing reports as needed for accounting and management

Assume responsibility for establishing and maintaining effective, professional business relationships with customers .

Communicate with Field Sales, Production, and Supply Chain departments to enhance our effectiveness of achieving sales goals.

Process customer orders through the order entry system verifying pricing, quantities, part numbers and routing.

Assist customers with product information including part numbers, pricing, and availability.

Assist customers with emergency orders as well as orders and/or issues relating to special customer requirements .

Take personal responsibilities to r esolve customer complaints regarding deliveries, pricing, credits, and warranty issues .

Follow through quickly and completely to ensure the external or internal customer is satisfied

Create and/or update accurate records of customer communication and transactions .

Process customer orders through the order entry system verifying pricing, quantities, part numbers, and routing , attention to detail is key.

Document and provide customer activity reports to management related to increased sales, customer issues, opportunities for growth, and customer needs

Run appropriate sales reports and analyze information to drive sales and profitability

Maintain privacy of customer account information

Other duties/special projects as assigned.

QUALIFICATIONS:

High School Diploma or equivalent required

Bilingual in Spanish and English strongly desired.

5+ years’ customer service and inside sales experience required

Proficiency in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint) required

2-year Associate Degree preferred

The ideal candidate will have experience in the mining and/or industrial sector.

Selling into the International market is preferred, but not essential.

Experience in shipping logistics and requirements for exporting goods.

Work independently and be a team player within the department and the organization.

Exhibit exceptional organizational skills and be a problem solver.

Work completely and accurately under time constraints and deadlines.

Work in a fast pace environment and prioritize multiple work assignments.