Customer Service Representative

Motion; Fairmont (WV); On-site; USD 1,791,000 - 2,617,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick and holiday pay

Job summary

A leading industrial services company in New York is seeking an experienced Customer Service Representative II to ensure customer expectations are met. The role involves managing customer orders, adjusting pricing, and building relationships to drive repeat business. Ideal candidates should have 3-5 years of experience, excellent communication skills, and strong negotiation abilities. The company offers a competitive benefits package including healthcare, 401(k), and vacation pay.

Qualifications

• 3 to 5 years of related experience or equivalent combination.
• Ability to multi-task and time-management skills.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail.

Responsibilities

• Ensure customer expectations are accurately determined and met.
• Place customer orders via telephone, fax, email, or in-person.
• Build customer relationships to drive repeat business.
• Adjust non-contract pricing as needed.
• Handle customer returns and inquiries.
• Puts orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders, pulls inventory, and prepares orders for shipment to customers.
• Sources products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost‑effective shipping method for customer orders.
• Handles customer returns.
• Supports specific customer(s).
• Assists less experienced Customer Service Representatives with locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry.

Skills

Excellent communication skills

Time-management skills

Strong computer skills

Negotiation skills

Basic product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Job description

Summary

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or support specific customer(s).

Job Duties

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Adjusts non-contract customer pricing to meet the demands of the customer based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Puts orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders, pulls inventory, and prepares orders for shipment to customers.
• Sources products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost‑effective shipping method for customer orders.
• Handles customer returns.
• Supports specific customer(s).
• Assists less experienced Customer Service Representatives with locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience and training, may handle more challenging inquiries.

Education & Experience

Typically required: a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent communication skills including written, verbal, and listening.
• Ability to multi‑task and time‑management skills.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.

Pay: $ - $ / hour

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.