Customer Service Representative II

Trulite Glass & Aluminum Solutions; Salt Lake City (UT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonus opportunities

Benefits starting Day One

Job summary

Trulite Glass & Aluminum Solutions is seeking a mid-level Customer Service Representative II in Utah. The role focuses on responsive, reliable customer support, handling orders, and collaborating with scheduling and production to satisfy customers.

Preferred candidates have 2–5 years in customer service, excellent communication, and the ability to manage multiple tasks in a fast-paced environment. Benefits start day one, with bonus opportunities and weekly pay.

Qualifications

• 2-5 years of customer service or relevant experience.
• Excellent communication (written and oral) and time management skills.
• Must pass criminal background check.

Responsibilities

• Answer customer service calls within defined KPIs.
• Process and verify customer orders in internal systems.
• Coordinate with scheduling/production to meet customer expectations.
• Handle complaints and route to appropriate department for investigation.
• Provide price quotations and support cross-functional teams.

Skills

Customer service

Communication

Interpersonal skills

Time management

Detail oriented

Microsoft Office 365

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

**This role is not open for submissions from outside staffing agencies**

Customer Service Representative II

What Brought You Here

• Pay:$23-$25/hour depending on experience
• Weekly pay every Friday!
• Bonus: Opportunities for monthly and quarterly bonus based on meeting production and safety goals
• Schedule: Monday to Friday; 7:00 AM to 4:00 PM
• Benefits starting DAY ONE!

Who You Are

You are an experienced, mid-level Customer Service Representative II (CSR II) who is deeply dedicated to being responsive, reliable, and building strong, lasting relationships with Trulite customers. Operating with high integrity, respect, and a results-oriented mindset, and serve as a trusted voice of our organization. You are a proactive problem-solver who possesses the strong product knowledge and independence required to manage complex customer interactions, collaborate cross-functionally, and deliver a premier customer experience.

What You Will Be Doing

• Reinforce Trulite’s mission and values, by fostering the company’s expectations for customer service.
• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as require.
• Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization’s continuous improvement program and product training courses. Perform other related duties and provide back-up support to other group members as assigned by management.
• Training team members on processes, products and service value.
• Handle complex customer projects and issues.
• Manages daily customer back orders.
• Ensure correct warranties are distributed as requested.
• Adhering to AR processes to meet internal and customer requirements.
• Backup for processing of COD/CIA payments.
• Maintains appropriate working relationships with internal and external customers
• Other duties as assigned

Skills You Bring

• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Must have 1 year related experience in the glass industry
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check

Why Trulite

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.