Customer Service Representative

Motion Industries (MOT); Nitro (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative in Nitro, WV, to accurately fulfill customer orders and handle calls. You will provide product quotes, enter orders, and negotiate pricing within set parameters to help maximize gross profit.

Responsibilities include maintaining appropriate inventory levels, selecting cost-effective shipping methods, collaborating with Account Representatives, expediting backorders, and processing returns as needed.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent combination.
• Reliability, organization, and attention to detail required.
• Strong communication skills (written and verbal) and ability to multi-task.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale price and purchase price within parameters to influence gross profit.
• Build customer relationships to drive repeat business and drive process improvements.
• Ensure inventory levels are maintained by ordering items as needed for customers.
• Determine cost-effective shipping methods for customer orders and expedite backorders.
• Collaborate with Account Representatives to ensure customer satisfaction and assist with returns when needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems (ERP)

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.LICENSES & CERTIFICATIONSExcellent driving record preferred. All company vehicles are subject to continuous video monitoring.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.