Customer Service Representative II

Motion; Gainesville (GA); On-site; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and sick pay

Job summary

A leading distribution company is seeking a Customer Service Representative in Gainesville, GA. This role involves handling customer inquiries, order management, and relationship building to enhance repeat business. The ideal candidate should have a high school diploma or GED, strong communication skills, and some experience in customer service. This full-time position provides an excellent benefits package including healthcare coverage and 401(k).

Qualifications

• Typically requires a high school diploma or GED and zero to three years of related experience.
• Knowledge of products is preferred.

Responsibilities

• Respond to basic customer inquiries regarding products and handle order entry.
• Negotiate sale and purchase prices to influence gross profit.
• Build customer relationships to drive repeat business.

Skills

Reliability

Organization

Attention to detail

Strong communication skills

Multi-tasking

Education

High school diploma or GED

Tools

Business systems

Email communication

Job description

.Customer Service Representative page is loaded## Customer Service Representativeremote type: On-Sitelocations: Gainesville, GA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000004894**SUMMARY:** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES:** • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred.**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.