Customer Service Representative II

1008 Amynta Agency Inc; Cockeysville (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Paid time off

Holiday pay

Job summary

Amynta Group is hiring a Customer Service Representative II for our Hunt Valley, MD location. The role offers $18.50 per hour with potential overtime and a robust benefits package including medical, dental, vision, 401(k), PTO and holiday pay. This full-time position posted 10/29/2026.

The incumbent will handle title-related inquiries, coordinate with dealers and DMV, and process various title transactions while supporting multiple clients and ensuring accurate, timely updates.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Great listening and reading comprehension to handle inquiries.

Responsibilities

• Listen to and respond to calls and emails regarding title issues.
• Interact with client contacts, auto dealers, DMV representatives to resolve questions.
• Manage requirements for multiple clients simultaneously.
• Complete title transactions within full title management scope (releases, pulls, corrections, duplicates).
• Review account and title histories and provide updates on status, billing questions.

Skills

Excellent communication

Attention to detail

Active listening

Time management

Interpersonal skills

Professional appearance

Self-supervision

Typing speed/accuracy

Education

HS Diploma or GED

Job description

We're thrilled that you are interested in joining us here at the Amynta Group! We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative II at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position! Position Posted 10/29/2026.

We're thrilled that you are interested in joining us here at the Amynta Group! We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative II at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position! Position Posted 10/29/2026.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.


• Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.


• Ability to maintain various client requirements and act accordingly for multiple clients at one time.


• Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).


• Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.


• Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.


• Escalated follow-up and situational accounts.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• HS Diploma or General Education Degree. (GED) 2-4 years' Call Center Rep experience a must.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Excellent written and verbal communication skills.


• Strong attention to detail.


• Strong listening and reading comprehension skills to handle incoming inquiries.


• Strong work ethic and excellent time management skills.


• Strong interpersonal skills and ability to work well with people throughout the organization.


• Willingness to maintain a professional appearance and provide a positive company image.


• Ability to perform under minimal supervision.


• Accurate keyboarding skills.

The Amynta Group (the \"Company\") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

About Us Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. An independent, customer-centered and underwriting-focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services. For more information, visit amyntagroup.com.

Benefits This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. https://cigna.com/legal/compliance/machine-readable-files