Customer Service Representative I — On-Call & Travel Ready

NANA; Kotzebue (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

NANA NET seeks a Customer Service Representative I (CSR I) for its Kotzebue office to greet customers, handle inquiries, and process payments. The role supports service orders, tickets, and basic account questions, ensuring prompt resolution and satisfaction.

As an entry-level position, it requires strong communication, accurate cash handling, and proficiency with standard office software. On-call availability nights, weekends, and holidays may be required.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience (retail, front office, or call center).
• Strong accuracy in cash handling and data entry.
• Proficient with standard office software (Word, Excel, Outlook).

Responsibilities

• Welcome and assist customers in person, over the phone, and via online chat/email; address basic inquiries professionally.
• Process customer payments (cash, check, credit card, ACH) and issue receipts; balance cash drawer daily.
• Create, update, and close service orders and coordinate scheduling with field technicians.
• Create and close trouble tickets; escalate issues to senior staff or technical support as needed.
• Maintain up-to-date customer account information and perform routine updates.
• Document all customer interactions in the CRM/billing system and ensure follow-ups.

Skills

Customer service

Cash handling

Data entry

Office software

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

NANA NET seeks a Customer Service Representative I (CSR I) for its Kotzebue office to greet customers, handle inquiries, and process payments. The role supports service orders, tickets, and basic account questions, ensuring prompt resolution and satisfaction.

As an entry-level position, it requires strong communication, accurate cash handling, and proficiency with standard office software. On-call availability nights, weekends, and holidays may be required.