Customer Service Representative I/Float (Deckerville)

THUMB BANK & TRUST; Deckerville (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Thumb Bank & Trust in Deckerville, MI is seeking a Customer Service Representative I. You will be the face of the bank, handling transactions, assisting customers, and promoting digital banking tools.

The role requires attention to detail, strong communication, and a willingness to help in a fast-paced environment. Ideal candidates have high school education and prior cash handling or customer service experience.

Qualifications

• High school education required with ability to perform essential duties.
• Prior banking or cash handling experience preferred.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and attention to detail.

Responsibilities

• Greet and assist Thumb Bank & Trust customers politely via in-person, phone, and email.
• Process transactions accurately and balance cash drawer daily.
• Provide friendly service and resolve customer inquiries efficiently.
• Support customers with debit card activations and online access setup.
• Process check orders, debit card orders, and limit changes as needed.
• Maintain accurate records and ensure compliance with procedures.
• Promote banking products and services when appropriate.
• Assist with branch ATM balancing and vault-related tasks.
• Answer calls professionally and route to the right department.
• Demonstrate teamwork and support management with special tasks.
• Adhere to bank policies, security protocols, and legal requirements.
• Participate in community events and branch initiatives.
• 10. Balance the ATM and verify deposits.
• 11. Assist with safekeeping and verification of currency.
• 12. Refer complex requests to appropriate staff.
• 13. Maintain a professional image and grooming standards.
• 14. Light lifting up to 50 lbs as needed.
• 15. Availability to work branch hours, including weekends.
• 16. Ensure accuracy in record-keeping and reconciliation.
• 17. Uphold excellent customer service standards.
• 18. Maintain positive relationships with customers and staff.
• 19. Assist with cash management duties as required.
• 20. Support training and cross-selling opportunities.

Skills

Customer service

Cash handling

Communication

Detail oriented

Multitasking

Teamwork

Problem solving

Professional demeanor

Education

High School Diploma

Tools

Microsoft Office

Excel

Phone/email systems

Job description

Job Details

Job Location: Deckerville, MI 48427, Position Type: Full Time, Education Level: High School, Job Category: Banking

SUMMARY

The Customer Service Representative I is the face of Thumb Bank & Trust. In addition to providing exceptional service to our customers every day, the Customer Service Representative I is responsible for accurately processing transactions and maintaining proper cash management and balancing procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Greet and support Thumb Bank & Trust customers promptly and in a courteous manner via email, phone and in-person while complying with bank procedures and security protocols.
2. 2. Assist customers with transaction services and provide solutions in a friendly and efficient manner.
3. 3. Maintain a positive and professional attitude while building long term customer relationships.
4. 4. Accurately process various financial transactions including cash, checks, withdrawals, deposits and loan payments, issue receipts, and record transactions in the system.
5. 5. Disburse funds after verifying signatures and sufficiency of funds to support withdrawal.
6. 6. Maintain adequate cash drawer, conduct daily proof, balance cash on hand, ensure transactions and negotiable items prove to the figures on record in the system.
7. 7. Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
8. 8. Answer incoming calls in a professional manner, assist with customer service-related inquiries and provide follow-up calls as needed or transfer calls to the appropriate department.
9. 9. Introduce customers to new, more efficient ways of banking like mobile, online, and ATMs.
10. 10. Assist customers with debit card activations.
11. 11. Assist customers with setting up and resetting online access.
12. 12. Process customer check orders and re-orders.
13. 13. Process debit card orders and debit card limit increases.
14. 14. Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
15. 15. Identify and capitalize on opportunities to promote new banking services and products.
16. 16. Assist with balancing the branch ATM as well as ensuring ATM is functioning properly.
17. 17. Assist with vault management such as verifying deposits, counting currency and balancing.
18. 18. Properly refer to other staff when more complex requests arise.
19. 19. Comply with all financial institution policies and procedures, state and local laws and regulations.
20. 20. Willingness to participate in community events.
21. 21. Additional duties as assigned.

QUALIFICATIONS

Qualifications: REQUIRED SKILLS: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 1. Ability to maintain confidential information.
2. 2. Previous banking experience preferred.
3. 3. Experience providing customer service and high volumes of cash handling preferred.
4. 4. Present a professional image and communicate in a courteous, positive, and professional manner.
5. 5. Ability to actively listen and respond promptly to customer needs, follow through and resolve issues in a pleasant and helpful manner.
6. 6. Good mathematical aptitude to facilitate daily balancing.
7. 7. Strong attention to detail with ability to handle competing demands while processing transactions efficiently and accurately.
8. 8. Ability to remain composed under pressure, problem solve and defuse tensions to provide solutions to customer issues.
9. 9. Excellent communication skills, both verbal and written.
10. 10. Pleasant and approachable disposition.
11. 11. Ability to multitask, self-organize, and self-monitor follow up.
12. 12. Proficient in general computer skills and Microsoft Office (Word, Excel, and Outlook)
13. 13. Ability to lift or move up to 50 lbs.
14. 14. Available to work branch hours, including weekends