Float Teller

Mercantile Bank; Ionia (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vacation time

401k match 5%

Tuition reimbursement

Job summary

Mercantile Bank in Lowell, MI is seeking a Full-Time Float Teller to support the Lowell, Ionia, and Belding markets. The on-site role emphasizes customer service, accuracy, and teamwork as you move between teller transactions and guiding customers to the right next steps.

You will start by preparing your station, logging into systems, serving walk-in and phone inquiries, balancing your drawer daily, and collaborating with branch colleagues to ensure smooth daily operations.

Qualifications

• Customer service experience preferred.
• Accurate cash handling and data entry.
• Ability to prioritize in a fast-paced environment.
• Must have personal mobile device for system sign-in.

Responsibilities

• Process deposits, withdrawals, loan payments, and check cashing within established procedures.
• Balance cash drawer daily with accuracy.
• Use 360 View to identify needs, pursue cross-sell opportunities, and make appropriate referrals.
• Promote self-service options and assist with appointment setting.
• Remain alert to fraud indicators and educate customers as needed.
• Complete training on time and follow all laws, regulations, and bank policies.

Skills

Customer service

Communication

Teamwork

Cash handling

Data entry

Prioritization

Fast-paced environment

Mobile device use

Tools

360 View

Job description

Join Mercantile Bank as a Full-Time Float Teller and embark on an exciting career with endless opportunities for growth. As a key player in delivering customer-centric services, you will thrive in a vibrant and energetic environment where your problem-solving abilities will shine. The role is onsite, providing a dynamic and interactive workspace where collaboration is essential. This position not only fosters professional development but also allows you to make a meaningful impact in the community.

This position will provide coverage to the Lowell, Ionia, and Belding markets. This role will be based out of the Lowell branch.

Our Foundation

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, best-in-class medical benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As a Float Teller

You’ll start by preparing your station, logging into systems, and reviewing any branch updates. Throughout the day you’ll greet customers promptly-whether they walk in or call-keeping lines moving while staying attentive to details that protect against fraud. You’ll shift between transaction work and guiding customers toward the right next step, such as setting an appointment for account-opening or loan needs, or encouraging available self-service tools. Between customer interactions, you’ll coordinate with teammates to keep daily branch tasks on track, complete assigned training, and stay current on product updates. At day's end, you’ll reconcile and balance your drawer and help ensure the branch is ready for the next business day.

Key responsibilities

• Process deposits, withdrawals, loan payments, and check cashing within established procedures
• Maintain and balance a cash drawer daily with strong attention to detail
• Use 360 View to identify needs, pursue cross-sell opportunities, and make appropriate referrals
• Promote self-service options, support concierge/Live ATM (if applicable), and assist with appointment setting
• Remain alert to fraud indicators and educate customers as needed
• Complete required training on time and follow all laws, regulations, and bank policies

Required skills / qualifications

• Strong customer service, communication, and teamwork
• Accurate cash handling and data entry/typing skills
• Ability to prioritize and perform well in a fast-paced environment
• Personal mobile device required for system sign-in and emergency procedures

Schedule

Monday - Friday 8:30am-5:00pm

This position does require travel to support other branches i n the area.