Customer Service Representative I (Facility Attendant)

City of Burien; Seattle (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

The City of Burien is seeking a Customer Service Representative I (Facility Attendant) to supervise and maintain community center facilities. This role involves preparing facilities for use, monitoring safety, and assisting the public. Flexible scheduling is required, primarily evenings and weekends, with a focus on providing excellent customer service.

Qualifications

• At least one year of work experience.
• Must be 18 years or older.

Responsibilities

• Supervise and maintain facilities, prepare them for use.
• Monitor rentals for safety and appropriateness.
• Assist visitors, answer inquiries, resolve complaints.

Skills

Bilingual in English and Spanish

Job description

Customer Service Representative I (Facility Attendant)

Join to apply for the Customer Service Representative I (Facility Attendant) role at City of Burien.

This position involves supervising and maintaining facilities, preparing them for use, monitoring rentals for safety and appropriateness, and assisting the public.

Schedule

Hours: 0-19 hours per week, depending on rental schedules at the Burien Community Center.

Shift times: Friday 4pm-midnight; Saturday 7am-4pm, 4pm-midnight; Sunday 7am-4pm, 4pm-midnight. Times may vary based on needs.

Our Commitment

The City of Burien values diversity and is committed to racial justice, fostering an inclusive environment that celebrates arts, culture, vitality, and environmental stewardship.

Essential Functions

• Support the organization's vision, values, and behaviors.
• Open and close the community center facilities.
• Prepare facilities, including setup and cleanup of furniture and equipment, and perform light custodial tasks.
• Monitor activities to ensure safety and appropriateness.
• Respond to injuries and emergencies, contacting services when needed.
• Enforce policies and rental agreements.
• Inspect facilities and report maintenance needs.
• Assist visitors, answer inquiries, resolve complaints, and conduct tours.
• Perform additional duties as assigned.

Secondary Functions

• Provide clerical support and process registrations.
• Handle fee collection and receipts (pre-employment credit check required if assigned).
• Assist with city-sponsored events.

Qualifications

• At least one year of work experience.
• Must be 18 years or older.
• Successful background check.
• Bilingual in English and Spanish preferred.

Work Conditions

Work involves physical mobility, flexible scheduling, primarily evenings and weekends, and contact with the public, including potentially dissatisfied individuals.