Customer Service Representative(I) *Bilingual is a plus!*

ADP, Inc.; Town of Bath (NY); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Wilbert's U-Pull It in Bath, NY is seeking a Customer Service Representative (I), with bilingual ability as a plus, for a full-time, on-site Retail role. You will greet customers, explain policies, assist with part identification, process payments, and uphold safety standards.

Responsibilities include answering inquiries, directing customers to parts, using the POS system, and promoting Wilbert's family of businesses. Prioritize exceptional service and a professional attitude.

Qualifications

• Provide customer service in person and over the phone.
• Handle cash, store credit and credit card transactions.
• Use software to assist customers with part inquiries and purchases.
• Follow all safety policies and procedures.

Responsabilités

• Welcome and greet customers and help them gain admission into the yard.
• Answer phones and provide information about Wilbert's to customers.
• Direct customers to identify parts and locate items in inventory.
• Input merchandise into the POS workstation and process payments.
• Enforce Wilbert's U-Pull It rules and policies.
• Maintain a clean, safe workstation and yard area.
• Promote Wilbert's family of businesses during interactions.
• Perform general laborer duties as assigned.

Connaissances

Customer service

Cashier

Cash handling

POS system

Outils

POS workstation

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative(I) *Bilingual is a plus!*

Management Bath, NY, US

3 days ago Requisition ID: 1615

Salary Range: $18.00 To $22.00 Hourly

*Bilingual is a plus!*

Department: Retail

Reports To: Customer Service Manager

Status: Non-Exempt

Shift: Full-time

Description: Welcome and greet customers immediately upon entering and help them gain admission into the yard while educating them on Wilbert's rules and policies. Answer telephones to provide information about Wilbert's to our customers ensuring a safe, orderly and rewarding experience every time. Verbally direct customers to find the parts they are looking for utilizing all of Wilbert's resources. Properly identify parts pulled from our inventory, input merchandise into the POS workstation, and receive payments.

Duties and Responsibilities include the following. Other duties may be assigned.

Provide exceptional customer service in person and over the phone while maintaining a professional and positive attitude.*

Perform information, admission, and cashier services including explaining policies and procedures, identifying various automotive parts, and handling cash, store credit, and credit card transaction.*

Utilize software to assist customers to promote a positive part-pulling experience.

Enforce Wilbert's U-Pull It "Rules and Policies" including inspection of all tools and/or personal belongings entering and exiting our facilities.*

Maintain a clean and safe workstation throughout the indoor retail area.*

Clean and maintain the outside parking lot and yard entrance area.*

Bring wheel barrels and carts back to the holding area.*

Promote Wilbert's Family of businesses in person or over the phone to promote positive and successful interactions.*

Follow all safety policies and procedures.*

• Ability to perform some general laborer duties as assigned.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals