Customer Service Representative (I) *Bilingual is a Plus!*

Wilbert's, INC; Town of Elma (NY); In loco; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Health insurance

Vision insurance

HSA matching

Life insurance

Paid time off

Short term & Long term disability

Descrizione del lavoro

Wilbert’s is seeking a Customer Service Representative (I) to welcome customers and help with part lookups at our Elma, NY location. You will answer inquiries, educate customers on Wilbert’s rules and policies, and process sales at the POS while handling cash and cards.

Bilingual ability is a plus. The role is full-time, 9am-5pm, reporting to the Customer Service Manager in Retail. Prior automotive industry familiarity helps, but training is provided.

Competenze

• High school diploma or GED, or equivalent combination of education and experience.
• Experience or knowledge in the automotive industry.
• Bilingual ability is a plus.

Mansioni

• Welcome and greet customers and educate them on Wilbert’s rules and policies.
• Answer telephones to provide information about Wilbert’s and assist customers.
• Direct customers to parts, identify items, and process payments at the POS.
• Maintain a safe, clean workstation and enforce safety policies.
• Promote Wilbert’s family of businesses during in-person or phone interactions.

Conoscenze

Customer service

Cash handling

Phone support

POS systems

Bilingual

Formazione

High school diploma or GED

Strumenti

POS software

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (I) *Bilingual is a Plus!*

Management Elma, NY, US

3 days ago Requisition ID: 1609

Salary Range: $20.00 To $24.00 Hourly

Customer Service Representative (I) *Bilingual is a Plus!*

Department: Retail

Reports To: Customer Service Manager

Status: Non-Exempt

Shift: Full-time / 9am-5pm

Description: Welcome and greet customers immediately upon entering and help them gain admission into the yard while educating them on Wilbert’s rules and policies. Answer telephones to provide information about Wilbert’s to our customers ensuring a safe, orderly and rewarding experience every time. Verbally direct customers to find the parts they are looking for utilizing all of Wilbert’s resources. Properly identify parts pulled from our inventory, input merchandise into the POS workstation, and receive payments.

Duties and Responsibilities include the following. Other duties may be assigned.

Provide exceptional customer service in person and over the phone while maintaining a professional and positive attitude.*

Perform information, admission, and cashier services including explaining policies and procedures, identifying various automotive parts, and handling cash, store credit, and credit card transaction.*

Utilize software to assist customers to promote a positive part-pulling experience.

Enforce Wilbert’s U-Pull It “Rules and Policies” including inspection of all tools and/or personal belongings entering and exiting our facilities.*

Maintain a clean and safe workstation throughout the indoor retail area.*

Clean and maintain the outside parking lot and yard entrance area.*

Bring wheel barrels and carts back to the holding area.*

Promote Wilbert’s Family of businesses in person or over the phone to promote positive and successful interactions.*

Follow all safety policies and procedures.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. While doing this job the employee will be primarily on their feet for long periods of time. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. For heavier merchandise lifting devices and/or assistance is required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee could be exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.

401(k)

401(k) matching

Health insurance

Vision insurance

HSA matching

Life insurance

Paid time off

Short term & Long term disability

About us:

Wilbert’s is a family owned and operated automotive recycling company based out of Webster NY since 1952. We are proud to serve the community with the most premium recycled automotive parts in the area. We are looking to add outgoing, honest and respectful individuals to our growing family. Previous experience is a benefit but is not required. New members will be provided with the proper training and equipment to do the job at task. We pride ourselves on our team work, customer service, positivity and a safe work environment.