Customer Service Representative I

Marathon Electric, LLC; Town of Wausau (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

WEG is a global electric-electronic equipment company delivering customer-centric solutions. We are seeking a professional to deliver courteous service and support order fulfillment.

You will respond to inquiries via phone, email, and other channels, process orders and quotes, and coordinate with Credit, Planning, Shipping, Engineering, and Sales.

Join a company with 1961 origins and operations in 17 countries, focused on energy efficiency, renewable energy, and electric mobility.

Qualifications

• Experience in customer service preferred.
• Familiar with order processing and cross-functional collaboration.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver professional, courteous customer service and support solutions.
• Respond to inquiries via phone, email, and other channels per policies.
• Process orders, quotes, and related transactions accurately.
• Build relationships through responsive communication and timely resolution.
• Escalate complex inquiries to internal resources as needed.
• Collaborate with Credit, Planning, Shipping, Engineering, and Sales.
• Maintain accurate customer records in company systems.
• Support resolution of open orders and shipment issues with updates.
• Learn product knowledge and company processes to support daily tasks.
• Organize workload to meet goals and response time commitments.
• Participate in training and teamwork to improve the customer experience.
• Demonstrate teamwork, accountability, and professionalism.

Job description

Responsibilities

• Deliver professional and courteous customer service while supporting customer-centric solutions and corporate overserve initiatives.
• Respond to routine customer inquiries through phone, email, and other communication channels in accordance with established policies, procedures, and service standards.
• Process customer orders, quotes, and related transactions accurately and efficiently while meeting established service expectations.
• Build positive customer relationships through responsive communication, follow-up, and timely resolution of routine customer requests.
• Escalate complex customer inquiries, technical questions, or service concerns to appropriate internal resources when necessary.
• Collaborate with cross-functional teams including Credit, Planning, Shipping, Engineering, and Sales to support customer needs and order fulfillment activities.
• Assist customers with order status, product availability, shipment tracking, and other general account-related inquiries.
• Utilize product catalogs, internal systems, and eCommerce tools to provide accurate information and support customer requests.
• Maintain accurate customer records and documentation within company systems to ensure data integrity and effective communication.
• Support resolution of open orders, shipment issues, and customer concerns by coordinating with internal teams and providing timely updates to customers.
• Learn and apply product knowledge, company processes, systems, and customer service best practices to support daily responsibilities.
• Organize and prioritize workload to meet departmental goals, response time expectations, and service commitments.
• Participate in departmental training, team meetings, and continuous improvement initiatives.
• Demonstrate teamwork, accountability, professionalism, and a willingness to learn while contributing to a positive customer experience.

Founded in 1961, WEG is a global electric‑electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide. WEG’s net revenue reached R$ 32.5 billion in 2023, 52.9% from outside Brazil. Our business areas are divided as follows. Industrial Electro‑Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Commercial and Appliance Motors In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro‑insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions. Founded in 1961, WEG is a global electric‑electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide.