Customer Service Representative I

Talentify; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to resolve inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility.

The role emphasizes a polite, professional demeanor while meeting statistical goals and collaborating with internal departments and vendors.

Qualifications

• Associate's degree in Business Administration or related field with at least six months experience.
• In lieu of degree, at least 2 years' experience in a customer service setting.
• Successful completion of the Customer Service Training Program.
• Ability to multi-task in a fast-paced environment while maintaining high accuracy.
• Excellent oral, written, and listening skills.

Responsibilities

• Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans.
• Meets set statistical performance measures such as length of each call and daily call volume.
• Acts as a liaison between customers, internal departments, vendors, and business associates.
• Assists with the training of other team members.
• Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job.
• Adheres to all Customer Service policies and procedures.

Skills

Multitasking

Oral communication

Written communication

Listening

Customer service

Time management

Calm under pressure

Education

Associate's degree in Business Administration or related field

Tools

CRM software

Customer service training program

Job description

Summary Description

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.

Essential Resource Responsibilities / Accountabilities

Level I

• Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
• Meets set statistical performance measures such as length of each call and daily call volume
• Acts as a liaison between customers, internal departments, vendors, and business associates
• Assists with the training of other team members
• Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
• Adheres to all Customer Service policies and procedures

Minimum Resource Qualifications

Level I

• Associate's degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
• Successful completion of the Customer Service Training Program
• Ability to multi-task in a fast-paced environment while maintaining high accuracy
• Excellent oral, written, and listening skills
• Capability to handle stressful situations in a professional manner
• Ability to respond to all inquiries in a calm, polite, professional manner
• PC skills required
• Work occasional overtime as required to meet business needs

Physical Requirements

• Must be able to function for long periods of time sitting at a desk using a keyboard
• Will need the ability to use a headset to listen to customer conversations