Customer Service Representative I

Employee Benefits Corporation; Milwaukee (WI); Hybrid; USD 23,419 - 33,062; Full time

Benefits offered by this job

Employee ownership

Job summary

Employee Benefits Corporation (EBC) is hiring for a customer service role in Wisconsin. You will manage a high volume of calls, assist customers, and resolve inquiries with professionalism across multiple systems and communication channels.

The role emphasizes de-escalation, CRM maintenance, and collaboration with other departments. A strong communicator with attention to detail will thrive in our fast-paced, structured environment.

Qualifications

• High School diploma or equivalent; 2 years customer service experience
• Ability to remain calm when dealing with challenging customers
• Excellent listening, verbal and written communication skills
• Strong attention to detail
• Articulate relevant information in an organized and concise manner
• Demonstrated experience de-escalating customer issues
• Enthusiasm for working in a fast-paced, structured environment
• Strong ability to multi-task
• Proficiency in Windows-based applications and ability to learn new software
• Basic knowledge of Microsoft Word and Outlook
• Associate degree in Business or related field preferred
• Previous experience in a high-volume call center
• Experience guiding customers through troubleshooting and navigating company systems and mobile app
• Experience in financial services or healthcare customer service

Responsibilities

• Manage a high volume of calls in a timely and effective manner
• Address customer inquiries in a positive, professional manner
• Establish rapport and trust with all customers, ensuring a high quality experience
• Communicate clearly and accurately with customers both verbally and in writing
• Obtain information from multiple systems and relay to customers smoothly
• De-escalate situations involving dissatisfied customers and provide patient assistance
• Maintain and proactively manage CRM database, documenting interactions
• Respond to inquiries and tasks from other departments

Skills

Customer service

Communication skills

Active listening

De-escalation

CRM management

Multi-tasking

Attention to detail

Problem solving

Windows applications

Microsoft Word

Education

High school diploma

Associate degree in Business

Tools

CRM software

Microsoft Word

Outlook

Job description

JOB REQUIREMENTS: About the Role Employee Benefits Corporation is hiring

Location

You can work from our Middleton, WI office, from your home office anywhere in Wisconsin, or a mix of both (hybrid) depending on what works best.

Who We Are Employee Benefits Corporation (EBC) is a trusted, national third-party administrator with decades of experience delivering consumer-driven benefit solutions. We combine deep industry expertise and exemplary service with a bold vision for the future-where technology is thoughtfully applied to enable an intuitive user experience and elevate how consumers engage with their benefits.

What You’ll Do

• Manage a high volume of calls in a timely and effective manner
• Address customer inquiries in a positive, professional manner
• Establish rapport and trust with all customers, ensuring a high quality and meaningful experience is delivered with every interaction
• Communicate clearly and accurately with customers both verbally and in writing
• Obtain information from multiple systems and relay to customers in a seamless manner
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely manner
• Respond to inquiries and tasks from other departments

What You Bring

• High School diploma or equivalent 2 years customer service experience
• Ability to remain calm when dealing with challenging customers
• Excellent listening, verbal and written communication skills
• Strong attention to detail
• Ability to articulate relevant information in an organized and concise manner
• Demonstrated experience de-escalating customer issues
• Enthusiasm for working in a fast-paced, structured environment
• Strong ability to multi-task
• Strong critical thinking skills to help manage difficult situations
• Computer proficiency in Windows-based applications along with a demonstrated ability to learn new software programs
• Basic working knowledge of Microsoft Word and Outlook
• Ideally, You May Also Have Associate degree in Business or related field
• Previous experience in a high volume call center
• Demonstrated ability to guide customers through troubleshooting and navigating various company systems and the mobile application
• Experience providing customer service for a variety of products in the financial services or healthcare industry

Why EBC

• A welcoming, collaborative team culture where every voice matters
• Competitive pay and comprehensive benefits, including employee ownership

We are an equal-opportunity employer.