Customer Service Representative I

Riley County; Manhattan (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Riley County's Treasurer Division: Motor Vehicle seeks a detail-oriented professional to manage titling and registration duties, tax calculation, and customer support. The role emphasizes accuracy with regulatory compliance and daily cash handling, with responsibilities spanning documentation, refunds, and liaison with customers.

The position involves applying Kansas Motor Vehicle laws, handling specialized plates and repossessions, and ensuring timely processing of all related transactions

Qualifications

• Proficiency with cash handling and daily balance procedures.
• Strong customer service and communication skills.
• Ability to analyze and verify legal documentation for titling and registration.
• Knowledge of motor vehicle laws and tax rules as applicable in Kansas.

Responsibilities

• Process title and registration applications.
• Advise customers using Kansas laws and Revenue rules.
• Verify authenticity of documents for titling and registration.
• Stay updated with state regulations and statutes.
• Balance cash drawer daily.
• Determine tax situs and codes for registrations.
• Calculate and collect personal property and real estate taxes.
• Respond to customer inquiries by phone or in person.
• Open office and secure documents; process lien releases and refunds.

Skills

Cash handling

Customer service

Document verification

Legal/regulatory knowledge

Job description

Department:** Treasurer Division: Motor Vehicle

Reports To:** Vehicle Supervisor

PURPOSE:** Accurate titling and registration of motor vehicles in Riley County, including specialized plates, repossessions, disability placards and refunds. Accurate collection of personal property and real estate taxes. Determine status of military for personal property tax exemption.

Essential Functions

• Process title and registration applications.
• Advise customer for each independent situation, using Kansas Motor Vehicle laws and Kansas Department of Revenue Rules and Regulations and Federal Custom Laws.
• Analyze and verify legal documentation for titling and registering motor to determine authenticity and correctness of the documents.
• Keep abreast of constantly changing State regulations and statutes.
• Balance cash drawer daily
• Determine the proper tax situs, assign the proper tax code(s) and classify vehicle for registration.
• Calculate and collect personal property and real estate taxes, including appropriate delinquent fees and interest.
• Respond to telephone inquiries. Review customer needs solve the customers concerns.

Secondary Functions

• Open office each morning and secure documents at night.
• Process lienholder mailings
• Order supplies.
• Process antique motor vehicle billings
• Process refunds on motor vehicle transactions
• Correspond with customer as needed.
• Assist with Webtags as needed
• Process lien releases.
• Assist with filing and other duties as assigned