Customer Service Representative I

KLINGER GPI; Borger (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

HSA and FSA options

Job summary

KLINGER GPI, based in Texas, seeks a Customer Service Representative I to help customers select gasket and sealing solutions, guiding inquiries from first contact through order completion. This entry-level role emphasizes entry, quoting, and clear communication in an industrial setting.

Daily tasks include preparing quotes, entering orders in Epicor P21, coordinating purchasing, and processing payments while delivering timely updates to customers.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Comfortable multitasking and meeting deadlines.
• Experience or ability to use Microsoft 365 and business software.

Responsibilities

• Prepare quotes and enter orders accurately in P21.
• Coordinate purchasing by creating vendor purchase orders.
• Support customers and internal teams with proactive communication.

Skills

Customer service

Communication

Multitasking

Microsoft 365

Education

High school diploma or equivalent

Tools

Epicor P21

Microsoft 365 / MS Office

Job description

Who We Are

KLINGER GPI was established through the 2020 acquisition of West Texas based Gasket & Packings, Inc., and the 2023 merger with KLINGER's gasket manufacturing facility located in Houston, Texas.

KLINGER GPI is well positioned to provide industrial facilities with a comprehensive range of fluid sealing products and services, through our 3 physical Texas locations.

KLINGER GPI manufactures and supplies a comprehensive range of fluid sealing and control products; including static and dynamic sealing products, valves, instrumentations, expansion joints and hoses, fasteners, hydraulic bolt tightening equipment and supplementary MRO products.

In addition, our accredited in-house and mobile facilities provide tool calibration and equipment repair services to suit any calibration schedule requirements.

Role Summary

As a Customer Service Representative I, you’ll help customers get the right gasket and sealing solutions by providing accurate, timely support from first inquiry through order completion. This entry-level role is designed to help you launch your career by developing strong order-entry, quoting, and customer communication skills in an industrial environment.

Key responsibilities include:

• Prepare quotes, enter orders, and maintain records in Epicor P21 and related systems
• Coordinate purchasing by creating vendor purchase orders and tracking fulfillment
• Support customers and internal teams by resolving questions with a proactive, solution-focused approach
• Process over-the-counter transactions, including accurate credit card payments

Required qualifications/skills:

• High school diploma or equivalent
• Strong written/verbal communication, organization, and attention to detail
• Comfortable multitasking, meeting deadlines, and using Microsoft 365 and business software
• Basic math/cashiering and accurate typing

Apply today to grow with a supportive team and build a solid foundation in customer service and order entry.

Daily Workflow Snapshot

Your day begins by reviewing incoming activity—calls, emails, and customer portal orders—then organizing priorities so urgent requests are handled first. As you work through the queue, you’ll build and revise quotes, confirm details, and enter orders in P21 with the accuracy required for sealing product solutions. You’ll also create vendor purchase orders and follow up on lead times so customers receive clear, timely updates. Between tasks at your workstation, you’ll support walk-in customers at the counter by preparing pickup documentation and processing credit card payments. The schedule is Monday–Friday, 8:00 am–5:00 pm, with an on‑call rotation.

Benefits Package

Medical, Dental, and Vision coverage (KLINGER GPI pays 100% of dental and vision premiums, and covers two of four available medical plans)

Dependent coverage support: 50% of eligible medical, dental, and vision premiums for dependents

Health Savings Account (HSA) and Flexible Spending Account (FSA)

HSA contributions: $37 per pay period for eligible high-deductible medical plans

401(k) with employer match: 100% match on the first 3% contributed, plus 50% match on the next 2%

Company-paid life insurance: $15,000 policy at no cost to the employee

Paid Time Off (PTO)

Must be able to pass an initial drug screening and random screenings.

Must be able to pass a background check.