Customer Service Representative I

PTC; Alliance (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free Healthcare

HSA option

Dental

Vision

Life Insurance

Dep & Spouse Life Insurance

Long Term Disability

Critical Illness & Accident Coverage

401K plan with company match

Referral Bonus

EAP

Annual college scholarship for depend‑

Tuition Reimbursement

Job summary

PTC Alliance presents a Customer Service Representative I role to connect customers, manufacturing plants, and the outside sales team. You will manage the full lifecycle of steel tube orders, including technical pricing, lead times, and production status updates, in a fast-paced industrial office.

Ideal candidates have 1–3 years in sales or customer service, strong Excel skills, and a proactive, detail-oriented approach to quoting and problem-solving.

Qualifications

• High school diploma or equivalent required; post-secondary preferred.
• 1–3 years of experience in sales or customer service required.
• Excellent interpersonal and written communication skills.

Responsibilities

• Provide accurate pricing and basic product support to customers.
• Enter and check sales orders for accuracy.
• Maintain quote records and capture competitive feedback.
• Assist outside sales with standard quoting activities and documentation.
• Deliver updates to the sales team regarding orders and inquiries.
• Support with proposals and RFQs as needed.
• Assist with claim and invoicing issue resolution by gathering documentation.

Skills

Pricing

Sales support

Quote management

Microsoft Excel

Communication skills

Attention to detail

Time management

Education

High school diploma

Post-secondary preferred

Tools

SAP/Oracle familiarity

Job description

# Customer Service Representative IHot JobALLIANCE - Alliance, OH 44601## OverviewJob ShiftDay## DescriptionPTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.We at PTC value our employees’ health and wellness. We offer the following:* FREE Healthcare* HSA option* Dental* Vision* Life Insurance* Dependent & Spouse Life Insurance* Long Term Disability* Critical Illness & Accident Coverage* 401K plan with company match* Referral Bonus* Employee Assistance Program (EAP)* Annual college scholarship available for children & grandchildren of PTC employees* Tuition Reimbursement eligibility**Job Summary:** The Customer Service Representative serves as a vital link between our customers, manufacturing plants, and outside sales team. Manages the full lifecycle of steel tube orders—from providing technical pricing and lead times to monitoring production status and resolving complex logistical claims. Fast-paced industrial office, where precision in quoting and a proactive approach to sales support are essential to maintaining our competitive edge in the market.**This is not your typical Customer Service role. Critical thinking, math skills, organizational skills, computer skills, and attention to detail are a must.****Essential Duties and Responsibilities:** • Provide accurate and timely pricing and basic product support to customers.• Enter and check sales orders for accuracy.• Enter and maintain quote records; log wins/losses and capture competitive feedback.• Assist outside sales with standard quoting activities and documentation needs.• Deliver routine updates to the sales team regarding orders, inquiries, and follow-up actions.• Make follow-up calls to obtain information, provide updates, and support sales processes.• Assist with assembling information for proposals and RFQs.• Support claim/invoicing issue resolution by gathering documentation and coordinating information.• Participate in training to build products, system, and industry knowledge.• Run reports as assigned.• Attend and support internal meetings as needed.## Qualifications**Minimum Education and/or Experience Requirements:** • High school diploma or equivalent required, post-secondary preferred.• A minimum of 1-3 years of experience in sales or customer service required.• Excellent interpersonal and communication skills, including written.• Ability to work with all levels of employees, customers, clients, etc.• Must be detail-oriented and possess the ability to multi-task.• Ability to creatively and proactively problem-solve.• Professional and dependable.• Must be adaptable and able to understand varying customer needs• Strong proficiency using Microsoft Excel preferred.• Familiarity with SAP or Oracle a plus but not required.The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and responsibilities are to be carried out in accordance with the PTC Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.**Number of Direct Reports:** None **Job Titles of Direct Reports:** None**Skills and Abilities:** Customer Focus & Service Orientation• Communication (written, verbal, active listening)• Attention to Detail & Data Accuracy• Time Management & Organization**Certificates, Licenses, and Registrations**: None**Work Environment:** This is a 100% in-office role at our Alliance location, with standard business hours (Monday–Friday).Fast-paced and dynamic environment that requires quick thinking and efficient problem-solving.**Physical Demands:**Position requires remaining upright and stationary for long periods while utilizing a multi-monitor computer setup.